Human Resources Advisor in Cheltenham

Provide practical, high-quality HR advice and support across Lilian Faithfull Care, helping managers apply people policies consistently and effectively throughout the employee lifecycle.

The postholder will undertake appropriate general and specialist HR activities, support workforce compliance and training provision, and provide cover for members of the HR team within their level of authority, competence and experience.

Key Responsibilities

• Providing HR advice and guidance to managers and staff, both on the phone and face to face.
• Advise and support managers in managing attendance, investigations, disciplinary matters, grievances and capability concerns, ensuring the Charity's policies and procedures are applied consistently and in accordance with employment law and good practice.
• Support the recruitment and onboarding activities for new starters, including selection processes, pre-employment checks and induction.
• Work with the HR team to maintain accurate and complete workforce records and support compliance with CQC requirements, safer recruitment standards and the Charity's internal procedures.
• Support the administration of the Sponsor Management System (SMS) and provide immigration support for sponsored workers, including maintaining accurate records, monitoring visa and right-to-work requirements, reporting relevant changes within required timescales and escalating compliance concerns appropriately.
• Maintain and review Right to Work (RTW) dates within our HRIS, informing the Head of People and Culture of any upcoming renewals.
• Management and provision of HR data including data input, as necessary.
• Maintain accurate and up-to-date employee information within our HRIS, following data quality, confidentiality and access requirements.
• Support the effective use of Stream, providing employees with guidance on accessing earned salary before payday, responding to queries and escalating account, access or payment issues appropriately.
• Produce timely and accurate management information and reports on attendance, workforce establishment and payroll costs, and respond to information requests within agreed timescales.
• Extract regular operational reports from the HRIS to assist the Head of People and Culture in compiling board-level workforce metrics (e. g. turnover, agency usage, and absence percentages).
• Flag recurring compliance or absence trends within specific care homes to the Head of People and Culture for strategic intervention.
• Support the Head of People and Culture with annual or cyclical projects, such as gathering data for gender pay gap reporting, data protection support or participating in digital security reviews (e. g.

Cyber Essentials).

• Review and update HR policies, procedures and supporting guidance in response to legislative, regulatory and organisational changes, seeking approval through the appropriate governance process.
• Maintain awareness of the requirements of the Charity's Health and Safety Policy.
• Read, understand and consistently apply the Charity's HR policies and procedures.
• Ensure adherence to the Charity's Data Protection Policy and data protection laws.
• Work to the Charity's quality standards and systems within the context of the Charity's quality systems and human resources functions.
• Undertake such other duties and responsibilities as are appropriate to this level of post.

SKILLS REQUIRED

• CIPD Level 5 qualified, working towards a CIPD Level 5 qualification, or able to demonstrate equivalent relevant HR experience.
• Up to date knowledge of employment law and experience in dealing with ER cases
• Ideally experience working in a regulated environment
• Commitment to maintaining high standards of quality, confidentiality and professional practice within the HR function.
• A flexible and collaborative approach, with willingness to undertake other duties appropriate to the level of the post.
• An excellent eye for detail and a great communicator
• Strong interpersonal and relationship-building skills, with an approachable and empathetic manner when working with colleagues and managers.
• Good IT skills, including proficiency in Microsoft Office applications and confidence using HR information systems and other digital platforms.
• Good planning and organisation skills

This is an office-based role, with regular travel to our care homes to work directly with staff and management teams.

Salary: £30,000-£35,000 per annum | Hours: 37.5 hours per week, full time | Location: Faithfull House, Suffolk Square, with regular travel to our care homes

About Lilian Faithfull Care

Lilian Faithfull Care is a Gloucestershire-based charity with a long-standing commitment to caring for people with kindness, dignity and respect.

Our colleagues are at the heart of everything we do, and we work together to create welcoming homes, supportive teams and a culture where everyone’s contribution is valued.

We are looking for a practical, approachable and compassionate HR Advisor to join our team.

You will be a trusted source of support for managers and colleagues throughout the employee lifecycle, helping people feel listened to and treated fairly while ensuring that our policies are applied consistently and our workforce standards remain high.

It is a varied and rewarding opportunity to use your HR expertise in an organisation where your work will help colleagues provide the very best care.

Key Responsibilities

• Advise and support managers on attendance, investigations, disciplinary matters, grievances and capability concerns.
• Support recruitment, onboarding, pre-employment checks and induction.
• Maintain accurate workforce records and support CQC, safer recruitment and right-to-work compliance.
• Support Sponsor Management System administration and provide immigration support for sponsored workers.
• Maintain employee information in the HR information system and produce timely, accurate workforce reports.
• Support employees using Stream to access earned salary before payday.
• Review HR policies and guidance in response to legislative, regulatory and organisational change.
• What we are looking for
• CIPD Level 5 qualified, working towards a CIPD Level 5 qualification, or able to demonstrate equivalent relevant HR experience.
• Current practical knowledge of UK employment law.
• Experience of supporting employee relations cases.
• Strong interpersonal and relationship-building skills, with an approachable and empathetic manner, together with excellent attention to detail, communication, planning and organisational skills.

You will also have good IT skills, including proficiency in Microsoft Office applications and confidence using HR information systems and other digital platforms.

• Experience in a regulated environment is desirable.
• Working arrangements

This is an office-based role with regular travel to our care homes to work directly with staff and management teams.

If you are an organised and confident HR professional who combines sound judgement with a thoughtful, people-centred approach, we would be delighted to hear from you.

Join us and use your experience to support colleagues, strengthen our culture and make a meaningful difference across Lilian Faithfull Care.

• Posted by: Lilian Faithfull Care Charity
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