FinTech Relationship Manager, London

Based in Victoria, London, C2FO is a better financial system changing the way every business gains access to the working capital they need to thrive. At C2FO, everyone is an employee-owner which means we’re all invested in our work and team members. We’re a company of team players and self-starters finding new and innovative ways to get things done. If you’re excited to learn, grow, and leave your mark on our fast-growing organization, C2FO may be the place for you.

About C2FO: Headquartered in Kansas City, USA, C2FO has more than 300+ employees worldwide, with operations throughout North America, Europe, India, Asia Pacific, and Australia. C2FO is the world’s largest on-demand working capital platform. Our mission is to ensure every business has the capital needed to thrive and we have delivered more than $500+ billion in funding to businesses since our founding. We provide technology with a human touch, giving our customers the direct support they need and ensuring our team members have the tools, resources, and work environment they need to deliver on our promise to customers.

Benefits: At C2FO, we take care of our customers and our people – the vital human capital that helps our customers thrive. That’s why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more.

About The Relationship Manager Role: Based in our London office, we're looking for a results-driven sales professional to create meaningful value across our client portfolio. In this role, you'll manage a portfolio of accounts with responsibility for driving commercial growth, strengthening client relationships, and delivering measurable business outcomes. Success requires strong customer insight, proactive problem-solving, and seamless collaboration with internal partners to identify growth opportunities and maximize value within C2FO's dynamic business model.

Essential Duties:

• Portfolio Management: Manage and grow a portfolio of client accounts, driving revenue growth and strong commercial performance.
• Relationship Management: Build and strengthen long-term client relationships while expanding engagement across key stakeholder groups.
• Customer Insights: Identify opportunities to create additional value for clients and C2FO by understanding customer needs and market trends, using keen data and analytical skills.
• Business Development: Identify and execute incremental revenue opportunities in partnership with internal stakeholders.
• Cross-Functional Collaboration: Work closely with Product, Enterprise & Inside Sales, Market Operations, Data Analytics, and Marketing to deliver exceptional customer experiences and business results.
• Issue Resolution: Serve as the primary point of contact for client escalations, coordinating internal resources to resolve issues effectively and maintain strong client satisfaction.

Knowledge, Skills & Abilities:

• Curiosity & Agility: Demonstrates a strong desire to learn, adapt quickly, and understand client businesses.
• Communication: Strong written and verbal communication skills with experience presenting recommendations and business insights using PowerPoint.
• Collaboration: Excellent interpersonal skills with the ability to build productive relationships across teams and with clients.
• Analytics: Strong analytical skills with the ability to leverage advanced Excel and AI tools to identify opportunities, evaluate performance, and develop client-focused business cases.
• Financial Acumen: Working knowledge of financial concepts, including interpreting financial statements such as P&Ls and Balance Sheets.
• Initiative: Self-starter who proactively identifies and solves problems while knowing when to seek guidance on more complex situations.
• Organization: Effectively manages multiple priorities in a fast-paced, client-focused environment.

Basic Qualifications:

• Bachelor’s degree or equivalent combination of education and experience.
• Proven experience in consulting, business development, banking, or a related field.
• Demonstrated ability to use Excel and AI tools to drive analytical insights and present recommendations that influence senior stakeholders.

Preferred Qualifications:

• Background in finance or management consulting.
• Experience working within a SaaS-based business model.

Commitment to Diversity and Inclusion: As an Equal Opportunity Employer, we not only value diversity and equality, but we also empower our team members to bring their authentic selves to work every day. Our goal is to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission.