c2c, a London-based train operator, is seeking a Customer Relations Executive to join the Customer Experience team at HQ London. You will respond to customers across email, social media, letters and phone, following the Comments & Complaints Handling Procedure and the National Rail Conditions of Carriage.
Reporting to Amandeep Sogi, you will handle inquiries, process refunds and compensation where appropriate, and strive for first-time resolution while maintaining high service standards across
#J-18808-Ljbffr
Remote Customer Experience Specialist in City of London employer: c2c
c2c offers a dynamic work environment focused on safety and compliance within the rail industry. Employees benefit from strong leadership support and opportunities for professional growth, particularly in roles that require collaboration with various stakeholders. The company emphasizes high service standards and aims for first-time resolution in customer interactions, fostering a culture of excellence.
