Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage real-time customer information and support exceptional service during disruptions.
- Company: Join c2c, an award-winning train operator serving East London and South Essex.
- Benefits: Enjoy a competitive salary, training opportunities, and a chance to contribute to sustainability.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: GCSEs in English, Maths, and Science; strong IT and communication skills required.
- Other info: Professional appearance is essential; night shifts and weekends included.
The predicted salary is between 35000 - 60000 £ per year.
About Us: Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.
We are looking for a dedicated and versatile individual to join our team as a Customer Information Manager.
Training Salary: £41,977.00
Salary After Successful Assessment & Probation: £47,217.00
Purpose of the Role:
- Provide accurate real-time information on c2c train service provision, performance and alterations to customers, both internal and external.
- Assist station staff and the management team in providing exceptional customer service.
- Interact with and manipulate the current, and any future successor business systems and technology to deliver customer information.
- Implement the appropriate elements of PIDD (passenger information during disruption) plans, support the activation of CSL 2 and manage interactions between employees and customers during disruption.
- Answer customer help point queries in a timely manner.
- Provide out of hours contact for station issues.
- Provide out-of-hours coverage for social media ensuring that all essential tasks related to service disruptions are prioritised.
- Procure from On-Call arrangements any resources or services necessary to maintain c2c’s train service operation when necessary.
- Procure taxi and rail replacement transport in accordance with Company procedures.
- Ensure the completion of a comprehensive contemporaneous record of all reported incidents, occurrences and updates.
- Undertake emergency rostering of Service Delivery personnel.
- Assist in the training, mentoring, and coaching of existing and new personnel in the Service Delivery Centre.
- Collate performance data on behalf of the Service Delivery Manager when required.
- Mobilise security and emergency services staff to help customers during both normal and degraded operations.
Skills and Qualifications Needed:
- General education to GCSE, O level, or equivalent standards including English Mathematics and Science to the standard of at least GCSE Grade C.
- Excellent information technology skills.
- Ability to work under pressure including managing multiple tasks simultaneously.
- Excellent interpersonal, time-management and communication skills.
- Knowledge of c2c geography and train service.
- As this is a managerial position, the post holder will be required to uphold the personal appearance and dress code standards expected of a c2c manager on a 24/7 basis.
- Able to follow detailed instructions, follow procedures, understand the safety impact of decisions made.
- Contribute to the c2c net zero campaign.
- Membership of an appropriate professional body, e.g. the Chartered Institution of Railway Operators is highly encouraged.
Customer Information Manager employer: c2c (Trenitalia c2c Ltd)
Contact Detail:
c2c (Trenitalia c2c Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Information Manager
✨Tip Number 1
Familiarise yourself with c2c's services and geography. Understanding the routes, stations, and any recent changes in service will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This role requires excellent interpersonal skills, so be ready to discuss your experience in managing customer queries and complaints.
✨Tip Number 3
Highlight your ability to work under pressure. Prepare to discuss specific instances where you've successfully managed multiple tasks simultaneously, as this is crucial for the fast-paced environment of a Customer Information Manager.
✨Tip Number 4
Engage with c2c's social media platforms. Understanding their communication style and current issues can give you an edge in demonstrating your commitment to the role and your proactive approach to customer information management.
We think you need these skills to ace Customer Information Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Customer Information Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and information management. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle pressure and multitask.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your skills and experiences make you a suitable candidate, especially in relation to managing customer information and service disruptions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial position.
How to prepare for a job interview at c2c (Trenitalia c2c Ltd)
✨Know the Company Inside Out
Before your interview, make sure you research c2c thoroughly. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Customer Information Manager, exceptional customer service is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to remain calm under pressure and manage multiple tasks.
✨Familiarise Yourself with Relevant Technology
Since the role involves interacting with various business systems and technology, brush up on any relevant software or tools that may be used at c2c. Being able to discuss how you can leverage technology to improve customer information delivery will set you apart.
✨Dress the Part
As this is a managerial position, it's important to present yourself professionally. Ensure you wear seasonally appropriate business attire for the interview. This shows that you understand the expectations of the role and respect the company's standards.
