Roster Manager

Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.

We are looking for a dedicated and versatile individual to join our team as a Roster Manager.

Purpose of the Role:

To deliver a customer-focused and strategic resourcing service for the Stations and Traincrew teams, ensuring business needs are met while protecting organisational interests. This role is responsible for driving service excellence and continuous improvement, supporting roster development, managing day-to-day resourcing and short-term planning changes, overseeing the Tracsis partnership to maximise contract value, and providing support to the Resourcing Strategy Manager and Head of Service Delivery as required.

Key Accountabilities:

• Provide specialist guidance as the rostering subject matter expert to the business on the impacts of future business change to the rostering function including, but not limited to, establishment, T&C changes, manpower planning, pay talks and timetable changes
• Asist the Resourcing Strategy Manager with the management of the end to end rostering process for Traincrew, Stations, Revenue Protection and Service Delivery functions for base and daily rosters
• Forward plan changes to the base rosters based on current business knowledge, advising the business on key issues and outcomes
• Actively develop own skills, keeping abreast of relevant organisational, team and technical trends and to have the ability to apply these as appropriate
• Build and maintain collaborative and professional relationships with frontline staff, union reps, managers and stakeholders
• Utilise technology to improve delivery of the rostering function and overall service delivered
• With the Resourcing Strategy Manager, manage the contract with Tracsis for the rostering software, suggesting iterative improvements and tracking requests through to go live for all operational functions
• Ensure compliance with the General Data Protection Regulations and that confidentiality is maintained at all times
• Guiding managers on the optimum use of resources
• Production of reports and analysis as required on the output of the team and current resourcing levels
• Carry out any project work as required by the Resourcing Strategy Manager or Head of Service Delivery
• Any other duties as required by the Resourcing Strategy Manager or Head of Service Delivery

Experience, Knowledge & Qualifications Required

• Strong numeracy and literacy skills
• A sound understanding of the rostering process and how these interface with both the planning output and the agreed T&C/standing orders
• Good knowledge of c2c and Network Rail operations, geography and train plans
• Proven ability in working with people to meet objectives
• Strong capability in managing and developing business processes
• Highly analytical and skilled in the use of statistical techniques
• Good knowledge and experience in the following computer systems: Microsoft Office Word, Excel, PowerPoint and Tracsis
• Knowledge of Excel to an intermediate level
• Strong interpersonal and negotiation skills
• Ability to write clear concise reports
• Able to prioritise workload effectively to ensure that business objectives and deliverables are met

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