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- Tasks: Coordinate facilities management and ensure smooth operations across the railway network.
- Company: Join c2c, an award-winning train operator committed to innovation and customer focus.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Be part of a transformative era in railway reform and make a real impact.
- Qualifications: Experience in facilities management administration and strong communication skills.
- Other info: Collaborative team culture with opportunities to engage with various stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.
We are looking for a dedicated and versatile individual to join our team as a Works Delivery Coordinator. It is an exciting time to join c2c as we move into a new era of railway reform, aligning with Great British Railways (GBR) and the Department for Transport (DfT) to deliver a simpler, more connected and passenger-focused railway.
Purpose of the Role:
- Provide a comprehensive administration service to support the delivery of Facilities Management.
- Assist in all aspects of work that contributes to the smooth running of Facilities Management and to ensure adherence with policies and guidelines.
- Work with the Facilities Manager to agree and coordinate work activities in line with the Asset Management System (AMS), Company policies, Railway Group Standards, and legislation.
- Assist the Facilities Manager with delivery of Reactive Maintenance, Planned Preventative Maintenance (PPM) and Minor Emerging Works.
- Create and manage strong working relationships with station staff, all teams across the business & 3rd party partners to provide the high-quality delivery of FM. This includes responding to queries and enquiries regarding FM matters.
- Engage with contractors and the supply chain to ensure services are provided in line with agreed scopes, contractual obligations, pricing schedules and performance criteria including regular meetings, management of action logs and non-conformities.
- Monitor and report on service delivery in line with SLA’s, KPI’s, other performance criteria and trend analysis (eg: Reactive Heat Map).
- Assist the Facilities Manager with management of the Direct Labour team including management of maintenance engineers’ calendars, assignment of tasks, programming works, updating records (eg: training, H&S, RAMS), management of materials, tools, equipment, PPE and transport.
Experience, Knowledge & Qualifications Required:
- Previous relevant experience in the administration of facilities management (Reactive and Planned maintenance).
- Experience using CAFM software.
- Experience of managing contractors and suppliers.
- Exceptional communication ability, over the phone, by e-mail and face-to-face.
- Good organisational and time management skills.
- Strong attention to detail.
- Ability to multitask and work at pace.
- Ability to work independently and as part of a team.
- Experience preparing official documents.
- Able to build relationships at all levels.
Works Delivery Coordinator in London employer: c2c Railway Limited
Contact Detail:
c2c Railway Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Delivery Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current employees at c2c on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with c2c's services, values, and recent news. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your communication skills! As a Works Delivery Coordinator, you'll need to engage with various teams and contractors. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the c2c team directly.
We think you need these skills to ace Works Delivery Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous experience in facilities management and any relevant software you've used. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Works Delivery Coordinator role. Share specific examples of how you've successfully managed projects or worked with contractors in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with various teams and contractors, make sure to showcase your exceptional communication abilities. Whether it's through your CV, cover letter, or any additional documents, let us see how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at c2c!
How to prepare for a job interview at c2c Railway Limited
✨Know Your Facilities Management Basics
Make sure you brush up on your knowledge of facilities management, especially around reactive and planned maintenance. Familiarise yourself with common terms and processes, as well as the specific software mentioned in the job description, like CAFM. This will show that you're not just interested in the role but also understand its core functions.
✨Showcase Your Communication Skills
Since the role requires exceptional communication abilities, prepare examples of how you've effectively communicated with different stakeholders in previous roles. Think about times when you resolved conflicts or clarified complex information, as these stories will highlight your capability to build relationships at all levels.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks, especially in a fast-paced environment. You might want to share specific tools or methods you use to stay organised, such as task management software or prioritisation techniques. This will reassure them that you can handle the demands of the role.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with insightful questions about the position and the company. Ask about their approach to facilities management, how they measure success, or what challenges they currently face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.