At a Glance
- Tasks: Minimise revenue loss by tackling fraud and ensuring ticket compliance.
- Company: Join a leading railway company committed to customer service and safety.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Dynamic role with varied responsibilities and teamwork opportunities.
- Why this job: Make a real difference in the railway industry while developing valuable skills.
- Qualifications: Customer service experience and a willingness to learn are essential.
The predicted salary is between 29160 - 29160 £ per year.
Application Deadline: 27 July 2026
Department: Revenue Protection & Security
Employment Type: Full Time
Location: HQ London
Compensation: €29,160 / year
Description
Purpose of the Role: Minimise the loss of revenue due to fraud and ticketless travel. Proactively carry out revenue protection checks on trains and at stations. Ensure a good and consistent level of customer service. Ensure the railway byelaws are adhered to by both railway employees and passengers, specifically focusing on ticket fraud. Act as an authorised collector within the scope of the railway penalty fares regulations 1994. Work within PACE regulations when dealing with passengers. Carry out administration and report writing as directed.
Key Responsibilities:
- Adhere to all policies that are relevant to the c2c Revenue Protection Department.
- Ensure compliance with the Department for Transport (DfT) regarding the services offered by c2c Revenue Protection staff.
- Adhere to the Penalty Fares Regulations 1994 and Penalty Fare Rules, May 2002 at all times when issuing Penalty Fare Notices.
- Adhere to the Police And Criminal Evidence Act (PACE) 1984, and any updates, when investigating fraudulent travel and writing the relevant reports.
- You are responsible to the Senior Revenue Protection Managers and Team Leaders at all times.
- Attend all operational, team or strategy briefings and adhere to all safety requirements where directed.
- You will be required to carry out special duties during adverse weather conditions.
- You will attend Court as and when required by c2c and or the Police.
- Work as part of a team, communicating work related issues and assisting the other team members with problems.
- When working at stations, ensure that the immediate area is safe, clean and presentable. Any anomalies or issues should be reported to the relevant department.
- Conduct Revenue Protection duties as part of special exercises on other Train Operating Companies as specified by the Senior Revenue Protection Managers following suitable briefings.
- Conduct joint operations with other Train Operating Companies staff, agency staff or the BTP.
- The rostered shifts or deployments must be worked unless the Team Leader or relevant Manager requests alternative duties to be conducted. Short notice alterations within working time limits may be necessary based on the times of identified fraudulent travel.
- During service disruption Revenue Protection Officer duties should be curtailed and Customer Care duties should be carried out at stations specified by Team Leaders, Retail Support or Managers. This may include supervision of rail replacement buses.
- Automatic ticket gate operation.
- When required will assist with accurate retailing of local products to assist booking offices by using a mobile ticketing device.
- Ensure that the hours of work specified on the agreed rosters and any amendment notices are completed.
- To use relevant databases to aid in identifying and investigating possible fraudulent activity.
- To take an investigative approach to revenue protection duties, heavily relying on your own initiative to identify and follow possible fraudulent passengers.
Skills, Knowledge & Expertise:
- Previous experience of customer service either within the railway industry or externally is an advantage, however a requirement to learn and improve is essential.
- Knowledge of ticket and identification types.
- Knowledge of procedures relating to revenue protection.
- Knowledge of the c2c network including its geography.
- Knowledge of Customer Information Systems for customer service.
- Good degree of computer literacy, including using spreadsheets and databases.
- Appropriately assessed standard of written and spoken English.
- Knowledge of the National Rail Conditions of Travel and Railway Byelaws.
Revenue Protection Officer - FOX in London employer: c2c Railway Limited
c2c Railway Limited is an excellent employer, offering a dynamic work environment in the heart of London where innovation meets tradition. Employees benefit from a strong focus on professional development, competitive salaries, and a supportive culture that values teamwork and safety. With opportunities for growth within the Asset & Property department, this role not only ensures job security but also allows for meaningful contributions to the railway infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Officer - FOX in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like c2c Railway Limited.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by c2c Railway Limited. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Revenue Protection Officer - FOX in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at c2c Railway Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at c2c Railway Limited and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into c2c Railway Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at c2c Railway Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at c2c Railway Limited.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to c2c Railway Limited.
