Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT operations, mentor teams, and ensure high performance of systems.
- Company: Join c2c, an award-winning train operator transforming the railway experience.
- Benefits: Competitive salary, career development, and a chance to shape the future of transport.
- Why this job: Be at the forefront of digital transformation in the railway industry.
- Qualifications: Proven IT operations experience and strong leadership skills required.
- Other info: Dynamic environment with opportunities for innovation and growth.
The predicted salary is between 36000 - 60000 £ per year.
Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as an IT Operations Manager. It is an exciting time to join c2c as we move into a new era of railway reform, aligning with Great British Railways (GBR) and the Department for Transport (DfT) to deliver a simpler, more connected and passenger-focused railway.
Purpose of the Role: The IT Operations Manager leads c2c’s infrastructure 2nd and 3rd line teams and reports to the Head of IT. This role is pivotal in ensuring the stability, security, and continuous improvement of our IT services, while driving the digital maturity of the organisation.
The IT Operations Manager will:
- Lead, mentor and develop a team of infrastructure engineers and IT analysts
- Oversee day-to-day IT operations, ensuring high availability and performance of systems and services
- Manage incident, problem, and change management processes in line with ITIL best practices
- Ensure compliance with cybersecurity, data protection and regulatory standards
- Work alongside our Cyber Security Manager to ensure vulnerabilities are identified and remediated
- Maintain and optimise on-premise and cloud infrastructure (Azure)
- Oversee network, server, storage and endpoint management
- Alongside our IT Service & Performance Manager, manage third-party vendors and service providers
- Identify and implement opportunities for automation, process improvement and service enhancement
- Support the organisation’s digital maturity journey, aligning IT capabilities with business goals
- Create, monitor and report on key performance indicators (KPIs) and service level agreements (SLAs)
- Collaborate with project managers and stakeholders to deliver IT projects on time and within budget
- Ensure smooth transition of projects into BAU support
- Ensure all infrastructure documentation is created and kept up to date
Experience, Knowledge & Qualifications Required:
- Deep understanding of ITIL frameworks and service management. ITIL v4 Foundation Certificate is a minimum
- Experience in a senior technical role with proven experience in IT operations or infrastructure management
- Proficiency in managing software licenses, hardware assets and inventories
- Experience in managing Azure, virtualisation, firewalls and enterprise networking
- Skill in negotiating contracts with technology vendors and service providers
- Strong leadership and people management skills
- Ability to continuously recognise areas for improvement initiatives and use of data and metrics to drive improvements
- Excellent problem-solving, communication and stakeholder management skills
- Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them
Information Technology Operations Manager employer: c2c Railway Limited
Contact Detail:
c2c Railway Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, conferences, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in IT operations and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their IT needs and challenges, and come ready with ideas on how you can contribute. Tailoring your approach shows you're genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Information Technology Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience with ITIL frameworks, Azure management, and leadership skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining c2c and how you can contribute to our mission of delivering a passenger-focused railway. Keep it engaging and relevant!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled challenges in IT operations. We love seeing how you’ve used data and metrics to drive improvements—this is key for us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at c2c Railway Limited
✨Know Your ITIL Inside Out
Since the role requires a deep understanding of ITIL frameworks, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL best practices in previous roles, especially in incident and change management.
✨Showcase Your Leadership Skills
As an IT Operations Manager, you'll be leading a team. Prepare examples of how you've successfully mentored and developed team members in the past. Highlight your leadership style and how it aligns with fostering a collaborative environment.
✨Demonstrate Technical Proficiency
Be prepared to talk about your experience with Azure, virtualisation, and enterprise networking. Bring specific examples of projects where you managed these technologies, and be ready to discuss any challenges you faced and how you overcame them.
✨Align IT with Business Goals
The role focuses on supporting the organisation's digital maturity journey. Think about how you've previously aligned IT capabilities with business objectives. Be ready to share insights on how you measure success through KPIs and SLAs.