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For Companies At a Glance
- Tasks: Lead and develop IT teams, ensuring smooth operations and high performance of systems.
- Company: Join c2c Railway, an award-winning train operator serving East London and South Essex.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be part of a team that drives digital innovation and enhances customer experiences.
- Qualifications: ITIL v4 Foundation Certificate and experience in managing Azure and enterprise networking required.
- Other info: This is a full-time mid-senior level position with opportunities for professional development.
The predicted salary is between 43200 - 58800 ÂŁ per year.
Information Technology Operations Manager
Information Technology Operations Manager
This range is provided by c2c Railway Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from c2c Railway Limited
Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.
The IT Operations Manager leads c2c’s infrastructure 2nd and 3rd line teams and reports to the Head of IT. This role is pivotal in ensuring the stability, security, and continuous improvement of our IT services, while driving the digital maturity of the organisation.
The IT Operations Manager will:
- Lead, mentor and develop a team of infrastructure engineers and IT analysts
- Oversee day-to-day IT operations, ensuring high availability and performance of systems and services
- Manage incident, problem, and change management processes in line with ITIL best practices
- Ensure compliance with cybersecurity, data protection and regulatory standards
- Work alongside our Cyber Security Manager to ensure vulnerabilities are identified and remediated
- Maintain and optimise on-premise and cloud infrastructure (Azure)
- Oversee network, server, storage and endpoint management
- Alongside our IT Service & Performance Manager, manage third-party vendors and service providers
- Identify and implement opportunities for automation, process improvement and service enhancement
- Support the organisation’s digital maturity journey, aligning IT capabilities with business goals
- Create, monitor and report on key performance indicators (KPIs) and service level agreements (SLAs)
- Collaborate with project managers and stakeholders to deliver IT projects on time and within budget
- Ensure smooth transition of projects into BAU support
- Ensure all infrastructure documentation is created and kept up to date
Experience, Knowledge & Qualifications Required:
- Deep understanding of ITIL frameworks and service management. ITIL v4 Foundation Certificate is a minimum
- Proficiency in managing software licenses, hardware assets and inventories
- Experience in managing Azure, virtualisation, firewalls and enterprise networking
- Skill in negotiating contracts with technology vendors and service providers
- Strong leadership and people management skills
- Ability to continuously recognise areas for improvement initiatives and use of data and metrics to drive improvements
- Excellent problem-solving, communication and stakeholder management skills
- Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Rail Transportation
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Information Technology Operations Manager employer: c2c Railway Limited
Contact Detail:
c2c Railway Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Operations Manager
✨Tip Number 1
Familiarise yourself with ITIL frameworks, especially if you don't already have the ITIL v4 Foundation Certificate. Understanding these principles will not only help you in interviews but also demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to mentor and develop others will resonate well with the hiring team at c2c.
✨Tip Number 3
Research c2c Railway Limited and their current IT initiatives. Being knowledgeable about their operations and how you can contribute to their digital maturity journey will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with Azure and other cloud technologies. Be ready to share specific instances where you've optimised infrastructure or improved service delivery, as this aligns closely with the role's requirements.
We think you need these skills to ace Information Technology Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations management, particularly focusing on your leadership skills and familiarity with ITIL frameworks. Use specific examples that demonstrate your ability to manage teams and improve IT services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT operations and how your background aligns with c2c's mission. Mention your experience with Azure and cybersecurity, and how you can contribute to the company's digital maturity journey.
Highlight Key Achievements: When detailing your work history, focus on key achievements that showcase your problem-solving skills and ability to drive improvements. Use metrics where possible to quantify your impact, such as increased system uptime or successful project completions.
Showcase Soft Skills: Don't forget to highlight your communication and stakeholder management skills. These are crucial for the role, so provide examples of how you've effectively collaborated with teams and managed vendor relationships in the past.
How to prepare for a job interview at c2c Railway Limited
✨Showcase Your ITIL Knowledge
Since the role requires a deep understanding of ITIL frameworks, be prepared to discuss your experience with ITIL best practices. Highlight any relevant certifications, especially the ITIL v4 Foundation Certificate, and provide examples of how you've applied these principles in past roles.
✨Demonstrate Leadership Skills
As an IT Operations Manager, you'll need strong leadership abilities. Share specific instances where you've led a team, mentored colleagues, or managed projects. Emphasise your approach to developing talent and fostering a collaborative environment.
✨Discuss Cybersecurity Awareness
Given the importance of cybersecurity in this role, be ready to talk about your experience working alongside cybersecurity teams. Discuss how you've identified vulnerabilities and implemented solutions to enhance security within IT operations.
✨Prepare for Technical Questions
Expect technical questions related to Azure management, virtualisation, and enterprise networking. Brush up on your knowledge of these areas and be ready to explain how you've managed infrastructure in previous positions, including any challenges you faced and how you overcame them.
