c2c Railway Limited in London HQ is seeking a Customer Relations Executive to deliver excellent customer experiences across channels, including email, social media, written correspondence and telephone.
Reporting to Senior Customer Relations, you will respond promptly, follow procedures, and handle complaints, refunds, and customer inquiries with empathy and accuracy.
Rotational shifts include early, late, and office-based hours, supporting a fast-paced rail service.
#J-18808-Ljbffr
Hybrid Customer Relations Specialist (Remote/Office) employer: c2c Railway Limited
c2c Railway Limited is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and resilience are at the forefront of our operations. We prioritise employee growth through continuous training and development opportunities, fostering a culture of collaboration and support. With a commitment to ISO 22301 compliance and a focus on incident response, our team members play a crucial role in shaping the future of business continuity while enjoying the unique advantages of working in a vibrant city.
