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For Companies At a Glance
- Tasks: Lead station operations, ensuring top-notch customer service and safety during your shift.
- Company: Dynamic transport company focused on customer satisfaction and safety.
- Benefits: Competitive pay, training opportunities, and a chance to make a real difference.
- Why this job: Be the hero of the station, managing emergencies and leading a team.
- Qualifications: Strong customer service skills and experience in a fast-paced environment.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Purpose of the Job
This post will take the lead in running the station during their shift to provide a high standard of customer service, train service performance, safety and station operational compliance at your Station. Be the first point of contact on the station in dealing with any emergency, provide staff supervision and support on a shift basis.
Key Accountabilities
- Be the focal point for train service delivery at the station, specifically during peak hours and service disruption, covering an on-call element.
- Implement station emergency and evacuation arrangements as in line with the Station Impact Officer standard.
- Provide support and staff supervision on a shift basis.
- Provide 1:1 staff briefings regarding safety and the safe operation of the station.
- Ensure that the signing in and briefing of contractors who have already been issued with access permits/RAMS by LSH takes place.
- Carry out spot checks of contractor work activity and take appropriate action to maintain a safe and operational station environment.
- Ensure that the range of daily and weekly safety and security checks, including a nightly station perimeter check, office and accommodation checks, defibrillators and gate line checks, are carried out and that appropriate records are kept (where permitted).
- Carry out a daily and weekly test of the fire alarm panel, maintaining records of the same (where permitted).
- Be the initial contact person for any station issues during the shift.
- Be responsible for station evacuation (where permitted).
- Act as the appointed person for first aid.
- Ensure all accidents are reported and initial investigations are carried out.
- Fault reporting, updating and monitoring register.
- Purchasing of items from suppliers.
- Being the shift point of contact for other operators for stations.
Experience, Knowledge & Qualifications Required
- Ticket office, train despatch and gate line competent.
- High level of interpersonal and customer service skills.
- Ability to deal with customers and staff in all situations.
- Adaptable to challenging situations.
- Experience of a commercial orientated industry.
- Attendance at a 3-day first aid course.
- Passing of company standard assessments for the role.
- Station Incident Officer.
Health & Safety Responsibility
- To comply with health and safety instructions and directives issued by management.
- To use the appropriate safety equipment properly.
- To wear Personal Protective Equipment where applicable and report any loss.
- To refrain from the wilful misuse or interference with anything provided in the interests of health, safety and welfare.
- To refrain from any action that might endanger themselves, other employees, customers or members of the public.
- To ensure that all necessary safety precautions are taken and, if they are in a management or supervisory position, ensure that instructions are provided.
- To report immediately any accidents, incidents or near misses to your line manager as soon as possible and always within 24 hours. This should include both personal injury and vehicle damage.
- To attend and cooperate in any investigation following an incident as required.
- To cooperate with your employer in attending and actively participating in any health and safety related training courses as required.
- To report immediately any hazard, faulty equipment or health and safety concern to your line manager and ensure action is taken to make the hazard safe, e.g., fencing them off, using signs etc.
- To be aware of your personal security and the security of your vehicle or place of work.
Customer Delivery Manager in Essex employer: c2c Railway Limited
Contact Detail:
c2c Railway Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and station operations. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Use specific examples from your past experiences that highlight your ability to handle emergencies, train service delivery, and staff supervision. Make it clear how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Delivery Manager in Essex
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've dealt with customers in various situations, especially under pressure. Share specific examples that demonstrate your interpersonal skills and adaptability.
Be Clear About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. We’re looking for candidates who have a solid background in train despatch and ticket office operations, so don’t hold back on showcasing your relevant experience!
Safety First!: Since safety is a big part of this role, mention any health and safety training or certifications you have. If you've been involved in emergency procedures or first aid, let us know! This will show us you're prepared for the responsibilities of the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at c2c Railway Limited
✨Know Your Station Inside Out
Before the interview, make sure you’re familiar with the station's layout, key safety protocols, and emergency procedures. This will show that you’re proactive and serious about the role of Customer Delivery Manager.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled challenging customer situations. Highlight your interpersonal skills and how you can maintain a high standard of service, especially during peak hours or disruptions.
✨Showcase Your Leadership Qualities
As a Customer Delivery Manager, you’ll be supervising staff. Be ready to discuss your leadership style and provide examples of how you’ve effectively managed teams in the past, particularly in high-pressure environments.
✨Understand Health and Safety Regulations
Brush up on health and safety regulations relevant to the station environment. Be prepared to discuss how you would ensure compliance and safety for both staff and customers, as this is a crucial part of the role.
