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- Tasks: Support front-line staff with ECMS, manage data, and improve processes.
- Company: Join c2c, an award-winning train operator in East London and South Essex.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a team that innovates and adapts to customer needs while making a real impact.
- Qualifications: Familiarity with ECMS technology and strong Excel skills are a plus.
- Other info: Opportunity to attend industry events and workshops for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Us:
Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.
We are looking for a dedicated and versatile individual to join our team as an ACMS Administrator.
The role:
- Provide operational technical support for front-line staff and managers using the ECMS, distinct from IT hardware support.
- Training and Support : Develop briefing materials, conduct depot surgeries, and support ECMS champions with advanced knowledge and training.
- Process Improvement : Identify and convert depot processes to electronic formats, and work with IT to review and test software updates.
- Data Management : Provide managers with back-office data reports, manage the Document Distribution library, and ensure all colleague information is up-to-date.
- Liaison and Coordination : Liaise with the ECMS provider for bug reporting and support, and coordinate with Driver Management, Customer Experience, and Control for data gathering and competency.
- Administrative Duties : Manage all administrative procedures related to the ECMS database, including future module add-ons, and support the Operations Standards Manager with train driving license applications and periodic reports.
- Strategic Development : Collaborate with the IT Team and Operations Standards Manager to replace paper-based processes and develop the ECMS database into a strategic business system.
- Good Practice: Identify, introduce industry good practice, and attend and attend events hosted by the EMCS provider & wider industry workshops and forums.
Experience, Knowledge & Qualifications Required:
- Knowledge of the c2c Safety Management System preferred but not essential
- Working knowledge of current ECMS technology preferred but not essential
- Competent in Microsoft Office applications, particularly Excel
- Good communication skills
- Experience of competence management systems desirable
ECMS Administrator employer: c2c Railway Limited
Contact Detail:
c2c Railway Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECMS Administrator
✨Tip Number 1
Familiarise yourself with the ECMS technology and its functionalities. Even if you don't have direct experience, understanding how it works will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of c2c to gain insights into the company culture and the specific challenges faced by the ECMS Administrator role. This can provide you with valuable context for your application.
✨Tip Number 3
Stay updated on industry best practices related to competence management systems. Being knowledgeable about trends and innovations can set you apart as a candidate who is proactive and forward-thinking.
✨Tip Number 4
Prepare to discuss your experience with process improvement and data management. Think of specific examples where you've successfully implemented changes or managed data effectively, as these skills are crucial for the role.
We think you need these skills to ace ECMS Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the ECMS Administrator role. Emphasise your knowledge of operational support, data management, and any experience with competence management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of c2c's operations that resonate with you and explain how your background makes you a great fit for the team.
Highlight Technical Skills: Since the role involves technical support and data management, be sure to mention your proficiency in Microsoft Office, especially Excel. If you have any experience with ECMS technology or similar systems, make it clear in your application.
Showcase Communication Abilities: Good communication skills are essential for this position. Provide examples in your application of how you've effectively communicated with teams or managed training sessions in previous roles.
How to prepare for a job interview at c2c Railway Limited
✨Understand the ECMS System
Familiarise yourself with the Electronic Competence Management System (ECMS) and its functionalities. Even if you don't have direct experience, showing that you've researched how it works and its importance in operational support will impress the interviewers.
✨Highlight Your Communication Skills
Since the role involves liaising with various teams and providing training, be prepared to discuss your communication style. Share examples of how you've effectively communicated complex information to different audiences in the past.
✨Showcase Your Problem-Solving Abilities
The job requires identifying and converting processes to electronic formats. Be ready to discuss specific instances where you've successfully identified a problem and implemented a solution, particularly in a technical or administrative context.
✨Demonstrate Your Team Collaboration
Collaboration is key in this role, especially when working with IT and Operations Standards Managers. Prepare to share experiences where you've worked as part of a team to achieve a common goal, highlighting your adaptability and teamwork skills.
