At a Glance
- Tasks: Ensure customer safety and provide top-notch service at the station.
- Company: Join a leading transport company focused on customer experience.
- Benefits: Competitive pay, flexible hours, and training opportunities.
- Other info: Part-time role with potential for growth in the transport industry.
- Why this job: Be the face of the station and make a difference in customer journeys.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 29160 - 29160 £ per year.
This post will be responsible for the safety of customers and staff at the station/platform/train interface, ensuring punctual and efficient train service performance, while providing outstanding customer service at all times. The post holder will be responsible for the safe operation of the gateline and assist with the basic impartial retailing of products. The post holder will be responsible for the safety and operational compliance of their station location. The post holder will be the first point of contact on the station for dealing with any emergency and escalating to your local manager / SDC / signal person / Safety Department.
Key Responsibilities
- Assist with the impartial and accurate retailing of local and promotional products
- Be the focal point for train service delivery at the station, specifically during peak hours and service disruption, reporting delays to the train service where applicable
- Provide accurate train running information including during times of disruption
- Ensure that the range of daily and weekly safety and security checks are currently carried out and that appropriate records are kept
- Comply with station procedures & guidelines
- Automatic Ticket Gate operation
- Use of existing and future technology to meet business requirements
- Provide a high level of customer service at all times
- Ensure that station presentation is kept to an excellent standard by carrying out light litter picking duties, and displaying and maintaining posters and poster displays according to company guidelines
- Where no medical restriction applies undertake snow clearance and winterisation duties
- Carry out a daily and weekly test of the fire alarm panel, maintaining records of same (where applicable)
- Make sure all accidents are reported in line with the safety department procedure
- Undertake fault reporting, update and monitor the register
- Undertake monitoring of contractors making sure contractors sign in and work within company policies and guidelines
- Attend all training courses/staff briefings
- Liaise with industry partners including LUL, TFL and other Train Operating Companies
- Support the Station Management team in ensuring the station operates to a high standard at all times
- Undertake floor walking duties providing information and assistance to customers within the station environment
- Assist Mobility Impaired Customers and Visually Impaired Customers, meeting and greeting and dealing with onward travel arrangements
- Maintain a high level of station presentation
- Undertake manual PA announcements when required to do so, assisting with customers when on and around the station especially during times of disruption
- Assist with ill/injured passengers arriving at the station either on-train or walk-in, report as necessary through the internal process and deal with any emergency services required
- Work within the working time regulations for rail
Skills, Knowledge and Expertise
- Retail operation and gateline competency
- High level of interpersonal and customer service skills
- Ability to deal with customers in all situations
- To pass the company standards for the role. Training will be provided in the areas detailed above.
Customer Delivery Assistant - Ticket Office employer: c2c Railway Limited
As a Customer Delivery Assistant at Leigh-on-Sea Station, you will join a supportive and dynamic team dedicated to providing exceptional customer service in a vibrant community setting. Our company prioritises employee growth through comprehensive training and development opportunities, ensuring you are well-equipped to handle various situations while maintaining safety and operational excellence. With a strong emphasis on teamwork and a commitment to creating a positive work environment, we offer a rewarding experience for those looking to make a meaningful impact in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Assistant - Ticket Office
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like c2c Railway Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at c2c Railway Limited and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and c2c Railway Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about c2c Railway Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at c2c Railway Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress c2c Railway Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which c2c Railway Limited will surely appreciate.
