At a Glance
- Tasks: Ensure customer safety and provide top-notch service at Pitsea Station.
- Company: Join a leading transport company focused on customer experience.
- Benefits: Earn £25,506/year with full-time hours and training provided.
- Other info: Flexible weekend shifts with opportunities for growth in the transport sector.
- Why this job: Be the face of the station and make a difference in customer journeys.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 25506 - 25506 £ per year.
This post will be responsible for the safety of customers and staff at the station/platform/train interface, ensuring punctual and efficient train service performance, while providing outstanding customer service at all times. The post holder will be responsible for the safe operation of the gateline and assist with the basic impartial retailing of products. The post holder will be responsible for the safety and operational compliance of their station location. The post holder will be the first point of contact on the station for dealing with any emergency and escalating to your local manager / SDC / signal person / Safety Department.
Key Responsibilities
- Assist with the impartial and accurate retailing of local and promotional products
- Be the focal point for train service delivery at the station, specifically during peak hours and service disruption, reporting delays to the train service where applicable
- Provide accurate train running information including during times of disruption
- Ensure that the range of daily and weekly safety and security checks are currently carried out and that appropriate records are kept
- Comply with station procedures & guidelines
- Automatic Ticket Gate operation
- Use of existing and future technology to meet business requirements
- Provide a high level of customer service at all times
- Ensure that station presentation is kept to an excellent standard by carrying out light litter picking duties, and displaying and maintaining posters and poster displays according to company guidelines.
- Where no medical restriction applies undertake snow clearance and winterisation duties.
- Carry out a daily and weekly test of the fire alarm panel, maintaining records of same (where applicable)
- Make sure all accidents are reported in line with the safety department procedure
- Undertake fault reporting, update and monitor the register
- Undertake monitoring of contractors making sure contractors sign in and work within company policies and guidelines
- Attend all training courses/staff briefings
- Liaise with industry partners including LUL, TFL and other Train Operating Companies
- Support the Station Management team in ensuring the station operates to a high standard at all times.
- Undertake floor walking duties providing information and assistance to customers within the station environment
- Assist Mobility Impaired Customers and Visually Impaired Customers, meeting and greeting and dealing with onward travel arrangements.
- Maintain a high level of station presentation
- Undertake manual PA announcements when required to do so, assisting with customers when on and around the station especially during times of disruption
- Assist with ill/injured passengers arriving at the station either on-train or walk-in, report as necessary through the internal process and deal with any emergency services required
- Work within the working time regulations for rail
Skills, Knowledge and Expertise
- Retail operation and gateline competency
- High level of interpersonal and customer service skills
- Ability to deal with customers in all situations
- To pass the company standards for the role. Training will be provided in the areas detailed above.
Customer Delivery Assistant employer: c2c Railway Limited
c2c Railway Limited is an excellent employer, offering a dynamic work environment in the heart of London where innovation meets tradition. Employees benefit from a strong focus on professional development, competitive salaries, and a supportive culture that values teamwork and safety. With opportunities for growth within the Asset & Property department, this role not only ensures job security but also allows for meaningful contributions to the railway infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at c2c Railway Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like c2c Railway Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Delivery Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to c2c Railway Limited:Your cover letter is your chance to shine! Tell us why you want to work at c2c Railway Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at c2c Railway Limited!
How to prepare for a job interview at c2c Railway Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
