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- Tasks: Create and implement strategic communication plans to enhance brand reputation and engage stakeholders.
- Company: Join c2c Railway Limited, a leader in the rail industry with a focus on community impact.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a difference.
- Why this job: Be part of a dynamic team driving positive change in the rail sector.
- Qualifications: 5+ years in communications with strong project management and relationship-building skills.
- Other info: Exciting role with opportunities for creativity and innovation in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
This range is provided by c2c Railway Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Communications & Stakeholder Manager is responsible for developing and implementing strategic communication plans to enhance our brand reputation, engage stakeholders, create community links with purpose and promote our services within the rail industry. This role will support the delivery of c2c’s Communications activity, aligned to our Annual Business Plan and Net Zero Strategy as we support the rebuilding of customer numbers, confidence and revenue with a strong focus on delivering tangible projects which impact our local communities, colleagues and stakeholders as we move toward an integrated railway across Anglia.
This role is multi‑discipline, with responsibility across communications channels, reporting directly to the Head of Communications, and is a key role in the wider Comms team and Customer Experience function.
Key Accountabilities- Support the creation and delivery of a communications and stakeholder engagement strategy that delivers engaging and inspiring content for current and potential customers, stakeholders, media and colleagues.
- Work as part of the Communications team to deliver relevant, timely and engaging communications to our audiences, inspiring passenger confidence and revenue growth, while protecting and promoting our reputation.
- Take the lead on correspondence with stakeholders and community partners, and play a key role in building and maintaining relationships with media, community, industry and stakeholder contacts across sectors to secure opportunities to share c2c’s story, as well as cultivating new relationships.
- Support and lead on our series of internal and external events, including but not limited to press conferences, community outreach programmes, colleague conferences and stakeholder meetings, to promote c2c Railway initiatives.
- Manage media and stakeholder enquiries, collaborating with relevant departments to create responses.
- Support the planning and delivery of c2c’s annual Stakeholder Survey.
- Manage the creation and distribution of press releases, newsletters, website content, and social media posts to ensure consistent and accurate messaging.
- Contribute to internal reports and trackers to support effective planning and reporting across all communication activity, including the monitoring and review of media coverage, public sentiment, and industry trends to identify opportunities and mitigate risks.
- Stay informed about regulatory requirements, industry standards, and best practices in communication and stakeholder engagement to ensure compliance and continuous improvement.
- Encourage creativity and innovation within the Communications team to develop engaging content and strategies.
- Collaborate with cross‑functional teams across the business to create effective communication activities with key business objectives and priorities, including our Net Zero Strategy, move toward Anglia Railway and overarching Communications Plan.
- Provide hands‑on support to other members of the Communications team, including working with the Social Media Manager to develop a drumbeat of social content, and the Comms & Engagement Manager for engaging colleague content.
- Develop crisis communication plans and provide guidance to senior management during emergencies or incidents affecting the railway network, including on call duties on a rota system.
- Champion the Communications team and CX function and demonstrate positive behaviours in line with c2c's vision and values.
- Once established, this role will support the business in seeking third party funding, driving strong ROI through developing commercial links with current and existing partners to deliver value for money, as part of our long‑term vision and strategy.
- 5+ years in an in‑house or agency environment with a proven track record of delivering communications and engagement campaigns across channels, for multiple audiences.
- Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
- Organisational and project management skills.
- A passion for communications, customer improvements and creating great relationships.
- Highly organised with the ability to work on multiple projects simultaneously and meet deadlines in a fast‑paced environment.
- A can‑do, open attitude with the ability to collaborate with colleagues and stakeholders of all seniority levels with confidence.
- Strategic thinker with the ability to develop and execute communication plans that support organisational goals.
- Proficiency in media relations, stakeholder engagement and crisis management.
- Familiarity with industry regulations, policies, and procedures related to rail operations and safety.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Marketing
Industries: Rail Transportation
Communications & Stakeholder Manager employer: c2c Railway Limited
Contact Detail:
c2c Railway Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications & Stakeholder Manager
✨Tip Number 1
Network like a pro! Reach out to people in the rail industry, especially those connected to c2c. Attend events, join relevant groups on LinkedIn, and don’t be shy about sliding into DMs to introduce yourself.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past communications campaigns and stakeholder engagement successes. This will give you an edge during interviews and show you mean business.
✨Tip Number 3
Be proactive! If you see an opportunity to contribute to c2c’s initiatives, mention it in your conversations. Whether it’s a new idea for community outreach or a fresh take on media relations, showing initiative can set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the c2c team and its mission.
We think you need these skills to ace Communications & Stakeholder Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communications & Stakeholder Manager role. Highlight your relevant experience in communications and stakeholder engagement, and show us how your skills align with our mission at c2c Railway.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver engaging communication campaigns. We want to see how you've made a tangible impact in previous positions, so don’t hold back!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. This way, you’ll ensure it reaches the right people directly. Plus, it’s a great opportunity to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at c2c Railway Limited
✨Know Your Audience
Before the interview, research c2c Railway Limited and understand their brand values, recent projects, and community initiatives. This will help you tailor your responses to show how your experience aligns with their goals, especially in enhancing brand reputation and stakeholder engagement.
✨Showcase Your Communication Skills
As a Communications & Stakeholder Manager, your ability to convey complex information clearly is crucial. Prepare examples of past campaigns or projects where you successfully communicated with diverse audiences. Be ready to discuss how you can inspire passenger confidence and revenue growth through effective communication.
✨Demonstrate Strategic Thinking
Be prepared to discuss how you would develop and execute communication plans that align with c2c’s Annual Business Plan and Net Zero Strategy. Think about specific strategies you’ve implemented in the past and how they could apply to this role, particularly in building community links and managing stakeholder relationships.
✨Prepare for Crisis Management Scenarios
Given the importance of crisis communication in this role, think of examples where you’ve managed media or stakeholder inquiries during challenging situations. Be ready to explain your approach to developing crisis communication plans and how you would support senior management during emergencies affecting the railway network.