At a Glance
- Tasks: Create and implement strategic communication plans to enhance brand reputation and engage stakeholders.
- Company: Join c2c Railway Limited, a leader in the rail industry with a focus on community impact.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a difference.
- Other info: Exciting role with opportunities for creativity and innovation in a fast-paced environment.
- Why this job: Be part of a dynamic team driving positive change in the rail sector.
- Qualifications: 5+ years in communications with strong project management and relationship-building skills.
The predicted salary is between 36000 - 60000 £ per year.
This range is provided by c2c Railway Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Communications & Stakeholder Manager is responsible for developing and implementing strategic communication plans to enhance our brand reputation, engage stakeholders, create community links with purpose and promote our services within the rail industry. This role will support the delivery of c2c’s Communications activity, aligned to our Annual Business Plan and Net Zero Strategy as we support the rebuilding of customer numbers, confidence and revenue with a strong focus on delivering tangible projects which impact our local communities, colleagues and stakeholders as we move toward an integrated railway across Anglia.
This role is multi‑discipline, with responsibility across communications channels, reporting directly to the Head of Communications, and is a key role in the wider Comms team and Customer Experience function.
Key Accountabilities- Support the creation and delivery of a communications and stakeholder engagement strategy that delivers engaging and inspiring content for current and potential customers, stakeholders, media and colleagues.
- Work as part of the Communications team to deliver relevant, timely and engaging communications to our audiences, inspiring passenger confidence and revenue growth, while protecting and promoting our reputation.
- Take the lead on correspondence with stakeholders and community partners, and play a key role in building and maintaining relationships with media, community, industry and stakeholder contacts across sectors to secure opportunities to share c2c’s story, as well as cultivating new relationships.
- Support and lead on our series of internal and external events, including but not limited to press conferences, community outreach programmes, colleague conferences and stakeholder meetings, to promote c2c Railway initiatives.
- Manage media and stakeholder enquiries, collaborating with relevant departments to create responses.
- Support the planning and delivery of c2c’s annual Stakeholder Survey.
- Manage the creation and distribution of press releases, newsletters, website content, and social media posts to ensure consistent and accurate messaging.
- Contribute to internal reports and trackers to support effective planning and reporting across all communication activity, including the monitoring and review of media coverage, public sentiment, and industry trends to identify opportunities and mitigate risks.
- Stay informed about regulatory requirements, industry standards, and best practices in communication and stakeholder engagement to ensure compliance and continuous improvement.
- Encourage creativity and innovation within the Communications team to develop engaging content and strategies.
- Collaborate with cross‑functional teams across the business to create effective communication activities with key business objectives and priorities, including our Net Zero Strategy, move toward Anglia Railway and overarching Communications Plan.
- Provide hands‑on support to other members of the Communications team, including working with the Social Media Manager to develop a drumbeat of social content, and the Comms & Engagement Manager for engaging colleague content.
- Develop crisis communication plans and provide guidance to senior management during emergencies or incidents affecting the railway network, including on call duties on a rota system.
- Champion the Communications team and CX function and demonstrate positive behaviours in line with c2c's vision and values.
- Once established, this role will support the business in seeking third party funding, driving strong ROI through developing commercial links with current and existing partners to deliver value for money, as part of our long‑term vision and strategy.
- 5+ years in an in‑house or agency environment with a proven track record of delivering communications and engagement campaigns across channels, for multiple audiences.
- Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
- Organisational and project management skills.
- A passion for communications, customer improvements and creating great relationships.
- Highly organised with the ability to work on multiple projects simultaneously and meet deadlines in a fast‑paced environment.
- A can‑do, open attitude with the ability to collaborate with colleagues and stakeholders of all seniority levels with confidence.
- Strategic thinker with the ability to develop and execute communication plans that support organisational goals.
- Proficiency in media relations, stakeholder engagement and crisis management.
- Familiarity with industry regulations, policies, and procedures related to rail operations and safety.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Marketing
Industries: Rail Transportation
Communications & Stakeholder Manager employer: c2c Railway Limited
c2c Railway Limited is an exceptional employer that prioritises employee growth and community engagement, making it a rewarding place to work. With a strong focus on strategic communication and stakeholder relationships, employees are encouraged to innovate and collaborate within a supportive team environment. Located in the heart of Anglia, c2c offers unique opportunities to impact local communities while contributing to the company's ambitious Net Zero Strategy and enhancing brand reputation.
StudySmarter Expert Advice🤫
We think this is how you could land Communications & Stakeholder Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for c2c Railway Limited and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like c2c Railway Limited are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with c2c Railway Limited on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at c2c Railway Limited. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Communications & Stakeholder Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit c2c Railway Limited. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of c2c Railway Limited:Show us that you’ve done your homework! In your application, briefly mention what you admire about c2c Railway Limited’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at c2c Railway Limited
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at c2c Railway Limited will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At c2c Railway Limited, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
