At a Glance
- Tasks: Lead a team in delivering accurate stocktaking services across various retail sites.
- Company: Join a dynamic retail company with a focus on teamwork and customer service.
- Benefits: Competitive salary, car allowance, paid leave, and ongoing training.
- Other info: Flexible hours with opportunities for career progression and varied work locations.
- Why this job: Gain leadership experience while working in diverse environments and making an impact.
- Qualifications: Must have a full UK driving licence and previous team leadership experience is a plus.
The predicted salary is between 33290 - 33290 £ per year.
Salary: Up to £33,290 per annum + £290 per month car allowance
Location: Swindon
Working Pattern: 5 days out of 7, Monday-Sunday
Hours: Up to 48 hours per week, predominantly evening and night shifts
Contract: Full-time, permanent
The Role
As a Team Leader, you will be responsible for leading and supporting a team of stock counters to deliver accurate, efficient and professional stocktaking services across a range of retail and commercial customer sites. You will take ownership of the stocktake from arrival through to completion, ensuring that company and customer procedures are followed, agreed timescales are met and the highest standards of accuracy, productivity and customer service are maintained. This is a mobile and hands‑on role, with travel to different customer locations each day. You will need to be flexible regarding working hours and locations, and there may be occasions where overnight stays away from home are required.
Key Responsibilities
- Lead, supervise and support stocktaking teams on customer sites.
- Ensure stocktakes are completed accurately, efficiently and within agreed timescales.
- Monitor team productivity and take appropriate action if performance falls below expectations.
- Ensure all company and customer processes, procedures and health & safety requirements are followed.
- Maintain a professional approach and always deliver excellent customer service.
- Act as the primary point of contact for customer representatives while on site.
- Communicate effectively with both team members and customer management.
- Identify and resolve operational issues promptly, escalating where appropriate.
- Ensure team members understand their responsibilities and maintain appropriate standards of conduct and performance.
- Complete all required stocktake administration, reporting and sign-off accurately.
- Work flexibly across different customer locations and adapt to changing operational requirements.
Person Specification
We are looking for someone who is confident, organised and capable of leading a team in a fast‑paced operational environment.
Essential requirements:
- Full UK driving licence and willingness to travel extensively.
- Previous experience of supervising or leading a team is desirable.
- Strong communication and interpersonal skills.
- Excellent customer service skills and a professional approach.
- Ability to remain calm, focused and effective under pressure.
- Good organisational and time‑management skills.
- Basic IT skills and confidence using digital systems.
- Ability to work independently and use initiative.
- Flexible approach to working hours, locations and operational requirements.
- Strong attention to detail and a commitment to accuracy.
Working Environment
The role involves working across a variety of retail stores, warehouses and other customer premises. You should be comfortable working in different environments and adapting to the requirements of each site. The role involves prolonged periods of standing and walking, as well as occasional use of step stools and ladders. Some assignments may require access to ground‑level and high‑level stock within large retail or warehouse environments. Due to the nature of the role, evening, night and early‑morning working will be required, including weekend work as part of the 5-in-7-day working pattern. Occasional overnight stays away from home may also be necessary.
What We Offer
- Competitive salary of up to £33,290 per annum
- Company car or car allowance
- Full-time, permanent employment
- Business-related expenses paid
- Paid annual leave
- Comprehensive ongoing training
- Opportunities for career progression
- Varied working environment across a range of customer sites
Please note: Due to the working hours and nature of the role, including evening and night shifts, applicants must be aged 18 or over.
Retail Shift Team Leader- Swindon - £36,770* employer: C2 Recruitment Ltd
Join us this festive season as a Seasonal Retail Manager in Beaconsfield, where you'll not only lead a dedicated team but also contribute to meaningful charitable causes. We offer a supportive work culture that values teamwork and customer service, alongside flexible full-time and part-time opportunities. With a focus on employee growth and the chance to make a real difference, this role is perfect for those seeking a rewarding experience during the holiday period.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shift Team Leader- Swindon - £36,770*
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like C2 Recruitment Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like C2 Recruitment Ltd!
We think you need these skills to ace Retail Shift Team Leader- Swindon - £36,770*
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at C2 Recruitment Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at C2 Recruitment Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show C2 Recruitment Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at C2 Recruitment Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
