At a Glance
- Tasks: Lead retail teams, drive sales, and support community engagement.
- Company: Dynamic charity retail organisation making a real difference.
- Benefits: Competitive salary, 27 days holiday, birthday off, and no bank holiday work.
- Other info: Flexible working environment with opportunities for career growth.
- Why this job: Make a positive impact while developing your retail management skills.
- Qualifications: 2+ years in senior retail management with strong leadership skills.
The predicted salary is between 30575 - 30575 £ per year.
Location: Retail Head Office, Romford / Field Based Role
Starting Salary: £30,575 per annum
Hours: Full-time, 37.5 hours per week over 5 days
Ready to take the next step towards Area Management? Are you a dynamic retail leader who thrives in a fast-paced, multi-site environment? Do you have a passion for delivering exceptional customer experiences whilst driving commercial success for a meaningful cause? We are looking for a Retail Support Manager to play a vital role in ensuring our retail shops continue to thrive, providing hands-on leadership support across our store network when it's needed most.
What you'll do:
- You will work closely with the Regional Manager to deliver high-quality retail performance, maximise income, and support our ambitious growth plans.
- Travel across our stores to provide operational leadership, particularly covering vacancies, sickness, and annual leave.
- You will lead by example on the shop floor, inspiring teams, maintaining excellent standards, and ensuring a positive experience for every customer and donor.
- Support delivery of the retail strategy and contribute to income growth targets.
- Support local fundraising activities, promotions, and community engagement events.
- Promote Gift Aid, and provide coaching to teams on income generation.
- Support training and development, including coaching on commercial performance.
- Build strong relationships with staff, volunteers, and stakeholders.
- Deliver outstanding customer and donor experiences across all stores.
About you:
- Proven senior retail management experience (minimum 2 years).
- Experience managing multiple sites and teams.
- A strong track record of delivering commercial results.
- Excellent leadership, communication, and people development skills.
- Strong organisational and planning ability, with a results-driven mindset.
- Experience working across operations, finance, and customer service.
- The ability to work flexibly, manage competing priorities, and adapt to change.
Desirable:
- Experience in charity retail and working with volunteers.
- Full UK driving licence.
Why join us:
This is more than just a retail role; it's your chance to make a difference. Every sale you make helps fund vital care and support for local people and their families. You'll be part of a collaborative and supportive retail team, where you're encouraged to share ideas and grow in your career. Plus, fantastic holiday entitlement starting with 27 days per year, plus birthday off and the store doesn't open Bank Holidays! Amazing work/life balance plus you have the opportunity to utilise your amazing skills to make a difference! Ready to make an impact in your local community? Apply now and be part of something truly rewarding.
Retail Support Manager in Romford employer: C2 Recruitment Ltd
Join a dynamic and supportive retail team at our Retail Head Office in Romford, where your leadership will directly contribute to meaningful community impact. With a strong focus on employee growth, we offer excellent benefits including 27 days of holiday plus your birthday off, and a commitment to work/life balance, making this an ideal environment for passionate retail leaders looking to make a difference. Here, every sale supports vital care for local families, ensuring that your role is not just a job, but a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Support Manager in Romford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like C2 Recruitment Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like C2 Recruitment Ltd!
We think you need these skills to ace Retail Support Manager in Romford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at C2 Recruitment Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at C2 Recruitment Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show C2 Recruitment Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at C2 Recruitment Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
