At a Glance
- Tasks: Lead a vibrant team and ensure smooth daily operations in a busy venue.
- Company: Dynamic hospitality venue in Manchester with a focus on team development.
- Benefits: £40,000 salary, quarterly bonuses, and a supportive work environment.
- Other info: Opportunity for career growth and to shape the customer experience.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced setting.
- Qualifications: Experience in management roles and strong people skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
Location: Manchester
Salary: £40,000 per annum + quarterly bonus potential of up to 15%
Contract: 40 hours per week, working 5 shifts of 8 hours
Are you a hands-on General Manager who knows how to get the best out of a team? We're looking for an experienced General Manager to take ownership of a busy Manchester venue, leading the team, overseeing day-to-day operations and ensuring customers receive a consistently high standard of service.
This is an opportunity for a confident, commercially minded manager who enjoys being involved in the day-to-day running of a business, developing people and making sure everything operates safely, efficiently and to a high standard.
You’ll be responsible for the overall performance of the venue, balancing team leadership, customer experience, financial control and operational standards.
What you’ll be doing
- Leading and developing your team: Recruiting, onboarding, training and motivating employees, setting clear expectations and managing performance.
- Running daily operations: Ensuring the venue operates smoothly, efficiently and in line with company procedures.
- Driving commercial performance: Managing budgets and expenditure, monitoring performance and identifying opportunities to improve results.
- Delivering excellent customer service: Maintaining high service standards, resolving customer concerns professionally and ensuring the venue is well presented.
- Maintaining compliance and safety: Ensuring health and safety, security, audit and regulatory requirements are consistently met.
- Managing resources and staffing: Overseeing rotas, attendance, training records and day-to-day staffing requirements.
- Maintaining operational standards: Monitoring equipment and site performance, completing checks and working with colleagues to resolve issues.
- Communicating effectively: Working closely with the wider operations team, sharing feedback and contributing ideas to improve the business.
What we’re looking for
- Previous experience as a General Manager, Venue Manager, Store Manager or Operations Manager in a customer-facing, multi-shift environment.
- Strong people management skills, with the ability to lead, motivate and hold a team accountable.
- Commercial awareness and confidence managing budgets, costs and operational performance.
- A hands-on approach and the ability to lead from the front in a busy environment.
- Strong organisational skills and the ability to manage competing priorities.
- A clear understanding of health and safety, security and compliance procedures.
- The confidence to handle customer issues and make sound decisions.
- Good IT skills and experience using systems for staff scheduling, reporting or operational management.
Experience in leisure, hospitality, retail, gaming or another regulated, customer-facing environment would be beneficial.
What’s on offer?
- £40,000 annual salary
- Quarterly bonus potential of up to 15%
- 40-hour working week, across five 8-hour shifts
- The opportunity to take ownership of a venue and make a real impact on its performance
- A role combining team leadership, customer service and commercial responsibility
If you’re an experienced manager who takes pride in running a well-organised operation, developing people and delivering results, we’d like to hear from you. Apply today to find out more about this fantastic opportunity in Manchester.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your information will always be handled securely and professionally.
To view other great vacancies at C2 Recruitment, please visit our website.
General Manager - Hospitality in Manchester employer: C2 Recruitment Ltd
Join us this festive season as a Seasonal Retail Manager in Beaconsfield, where you'll not only lead a dedicated team but also contribute to meaningful charitable causes. We offer a supportive work culture that values teamwork and customer service, alongside flexible full-time and part-time opportunities. With a focus on employee growth and the chance to make a real difference, this role is perfect for those seeking a rewarding experience during the holiday period.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Hospitality in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like C2 Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to C2 Recruitment Ltd
Don't be shy about reaching out to C2 Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Hospitality in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about C2 Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at C2 Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
