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- Tasks: Join a close-knit team to implement CRM systems for charity clients.
- Company: An IT digital consulting firm in Coventry, focused on impactful non-profit work.
- Benefits: Enjoy ultra-flexible hours and remote work options, with a supportive learning environment.
- Why this job: Make a real social impact while developing your skills in a collaborative culture.
- Qualifications: Analytical mindset; experience in CRM or a willingness to learn is essential.
- Other info: Age is just a number; maturity and teamwork are key!
The predicted salary is between 28000 - 36000 £ per year.
Our client based in Coventry is an IT digital consulting company. They are a small close-knit team that works a lot within the non-profit third sector and are justifiably proud of the massive social impact that their work has.
They are currently seeking someone with an analytical mind and good attention to detail to join their team that researches, selects, and implements Customer Relationship Management (CRM) systems for their charity clients.
Responsibilities
- Interviewing and collaborating with client representatives
- Researching and analysing the client’s current processes and practices
- Helping to design a solution within a CRM platform and related tools
- Data rationalisation and transformation
- CRM configuration
- Data migration
- Delivering training and producing help documentation for clients
- Managing and leading projects
- Owning client relationships in collaboration with other CRM team members
You’ll work across the full implementation lifecycle from designing high-level implementation approaches and data design strategies to training clients on the use of their new system.
Desirable Skills
- Experience using CRM ideally in the charity sector (e.g., as a charity database manager)
- Experience of data auditing and analysis
- Client-facing & consulting experience
- Project or programme management
- Experience configuring CRM software
If you feel you don’t currently fulfil all these requirements but are keen to develop your skills, or feel you have other relevant expertise, we’d still love to hear from you. The company invests in their team and is very willing to teach you the skills you’ll need if you’d otherwise be a great fit. We are more interested in finding candidates with a growth mindset who are curious and want to learn. Age is just a number, but you should be mature in attitude, ready to take responsibility, and work within a team.
You can be based at home or in the office, and although they would prefer you to be able to get into the Coventry office a couple of times a week, this is not fixed, and neither are the hours. They are ultra-flexible; it is all about getting the job done rather than attending Teams meetings.
Salary range: £35k-£45k depending on experience.
We have a full job description, but why not drop me your CV and we can have a chat about this exciting opportunity - hope to hear from you soon - Gary Simpson
Contact Detail:
C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager
✨Tip Number 1
Familiarise yourself with various CRM systems, especially those used in the charity sector. Understanding the specific needs and challenges faced by non-profits will help you stand out during discussions with the team.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've previously improved processes or data management. Be ready to discuss these experiences in detail during your interview.
✨Tip Number 3
Highlight any experience you have in client-facing roles or project management. Being able to demonstrate your ability to manage relationships and lead projects will be crucial for this position.
✨Tip Number 4
Emphasise your growth mindset and willingness to learn. The company values candidates who are curious and eager to develop their skills, so make sure to convey your enthusiasm for personal and professional growth.
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in CRM systems and the charity sector. Use specific examples that demonstrate your analytical skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the non-profit sector and your eagerness to learn. Mention how your skills align with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise any experience you have with data auditing, project management, or client-facing roles. If you lack some qualifications, express your willingness to develop those skills.
Showcase Your Growth Mindset: Convey your curiosity and desire to learn in your application. Mention any past experiences where you took initiative to grow professionally, as this aligns with the company's values.
How to prepare for a job interview at C
✨Show Your Analytical Skills
Since the role requires an analytical mind, be prepared to discuss your experience with data analysis and how you've used it to improve processes. Bring examples of past projects where your analytical skills made a significant impact.
✨Demonstrate Your CRM Knowledge
Familiarise yourself with various CRM systems, especially those used in the charity sector. Be ready to talk about any hands-on experience you have with CRM configuration and data migration, as this will show your practical understanding of the tools you'll be working with.
✨Emphasise Your Client-Facing Experience
This position involves managing client relationships, so highlight any previous roles where you interacted with clients. Discuss how you approached client needs and how you ensured their satisfaction, as this will demonstrate your consulting capabilities.
✨Express Your Growth Mindset
The company values candidates who are eager to learn and develop. Share examples of how you've embraced new challenges or learned new skills in the past. This will resonate well with their focus on personal development and team investment.
