Planner

Fixed term until November 2025 to cover a period of maternity leave.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

Link is looking for a Planner to join the C~urb Repairs team. The role will be an integral part of C~urb and will use the DRS & First Touch software packages to manage, schedule and monitor all repairs appointments and emergencies in order to maximise efficiency to ensure Service Targets are met. The Planner will also work closely with trade operatives and repairs team colleagues to ensure an efficient repairs service is provided to our tenants.

The Planner will carry out all general system administration activities related to DRS which includes resource profile management, absence reporting, system data archiving and data accuracy review. The postholder will take a proactive approach in improving and developing DRS and will complete all repair jobs scheduled via DRS within KPI targets. The Planner will be responsible for coaching and developing any individuals, both internally and externally on DRS.

About You

As a Planner, you will have proven experience in a similar role. You will have a good standard of education and knowledge of and a commitment to excellent customer care. This role requires strong analytical and decision-making skills and the ability to anticipate problems quickly and implement effective solutions.

You will have excellent time management skills and the ability to handle variable workloads. This role requires excellent communication skills, both oral and written and a sound working knowledge of Microsoft Office packages.

We are looking for someone who has experience of dealing with tenants, customers and colleagues enquiries, often in challenging circumstances. You will have good experience of working in a fast-paced environment and working to tight deadlines.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack on Link’s website.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you’ll likely benefit from the following:

• A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees)

• Employer pension contributions starting at 5% and rising to 9% depending on employee contributions

• Access to a death in service benefits scheme providing 4x salary

• Enhanced company sick and familial pay entitlements

• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.

• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being

• Access to a savings and borrowing scheme and much more!

You will work with colleagues who offer support to ensure our customers’ expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

Closing Date: Midnight on Sunday 9 February 2025.

Interview Date: Interviews are being held on Friday 14 February 2025 at Link’s Falkirk office.

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button on Link’s website. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team and detailing which format you would require.

Please note that CV’s will not be considered.

Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description.

Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.