At a Glance
- Tasks: Support travel businesses and manage supplier partnerships in a dynamic commercial team.
- Company: Leading travel organisation with a strong reputation in the industry.
- Benefits: Competitive salary, private medical insurance, and flexible working options.
- Other info: Great opportunity for career progression and attending industry events.
- Why this job: Join a respected company and make a real impact in the travel industry.
- Qualifications: Experience in commercial support or customer service within the travel sector.
The predicted salary is between 40500 - 49500 £ per year.
We are recruiting for an exciting opportunity with a leading travel organisation. Supporting a large network of travel businesses and working with a wide range of travel suppliers, this is an excellent opportunity for an organised and commercially aware travel professional looking to build their career within a respected and influential organisation. Working as part of a busy commercial team, you will play a key role in supporting supplier partnerships, coordinating commercial activity, managing contracts, delivering events and providing support to members and business partners. You will also supervise a Commercial Co-ordinator, making this an ideal opportunity for someone looking to take the next step in their career while gaining broader commercial exposure.
Role Responsibilities:
- Manage and respond to member, supplier and internal commercial enquiries, ensuring a high standard of service and timely resolution of issues.
- Coordinate commercial administration, maintaining supplier agreements, contracts, records and databases accurately and efficiently.
- Support the delivery of commercial initiatives and supplier campaigns, working closely with internal teams and external partners.
- Oversee contract renewals, supplier onboarding and ongoing partner administration.
- Assist with the planning and delivery of events, conferences and commercial activities, including supplier participation, communications and logistics.
- Manage supplier incentive programmes, coordinating promotional opportunities and supporting member engagement.
- Produce reports, maintain tracking systems and ensure commercial data remains accurate and up to date.
- Support invoicing, financial administration and revenue tracking activities in collaboration with internal finance teams.
- Build strong relationships with suppliers, members and colleagues, acting as a key point of contact across the commercial function.
- Supervise and support the Commercial Co-ordinator, helping to prioritise workloads and ensure the effective delivery of daily activities.
Skills Experience Required:
- Previous experience within a commercial support, supplier support, account management, operations or customer service role within the travel industry.
- Strong administration and organisational skills with excellent attention to detail.
- Experience coordinating projects, events, supplier activity or business initiatives.
- Ability to manage multiple priorities and work effectively within a fast paced environment.
- Strong communication and stakeholder management skills.
- Experience maintaining CRM systems, databases and accurate records.
- Commercial awareness and the ability to identify opportunities to improve processes and service delivery.
- Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
- Previous experience supporting supplier or partner relationships would be advantageous.
- Experience supervising, mentoring or supporting colleagues would be beneficial.
Additional Information:
- Salary of £35,000 plus benefits.
- Office based role in Surrey, Monday to Friday.
- Flexibility to work from home 2 days per month.
- Private Medical Insurance, employee benefits platform and travel concessions.
- Opportunity to attend industry events and conferences.
- Ideal for Commercial Support Executives, Supplier Support Executives, Partnership Executives, Travel Operations Executives, Account Executives, Business Support Executives and experienced Travel Administrators looking to progress their career.
Please apply for the position online or email your CV to Lisa@candm.co.uk.
Commercial Support Specialist in Surrey employer: C Travel Recruitment
This luxury travel company, located in the vibrant heart of London, is an exceptional employer for those passionate about creating unforgettable travel experiences. With a strong focus on employee well-being, they offer a competitive salary, generous benefits including 25 days of holiday, and opportunities for hybrid working after probation. The supportive work culture encourages personal growth and development, making it an ideal place for travel enthusiasts to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Specialist in Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at C Travel Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like C Travel Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Specialist in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to C Travel Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at C Travel Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at C Travel Recruitment!
How to prepare for a job interview at C Travel Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
