Resort Manager

We are recruiting for an experienced and customer focused Chalet Resort Manager to join a leading winter sports holiday operator in the French Alps. This is a seasonal contract opportunity of approximately 5.5 to 6 months, offering the chance to lead a resort operation, manage a team of seasonal staff across multiple chalet properties and deliver exceptional guest experiences throughout the winter season.

Chalet Resort Manager – Role Responsibilities:

• Lead and manage the day to day operation of multiple chalet properties, ensuring consistently high standards are maintained.
• Oversee, motivate and develop a team of approximately 12-14 seasonal staff, creating a positive and productive working environment.
• Act as the primary in resort point of contact for guests, ensuring excellent customer service and resolving any escalated issues efficiently.
• Deliver high levels of guest satisfaction, driving positive feedback and repeat business.
• Conduct regular property inspections to ensure standards of cleanliness, presentation, inventory and maintenance are maintained.
• Manage staff recruitment support, onboarding, training, performance management and ongoing development throughout the season.
• Build strong working relationships with local suppliers, property owners and operational partners.
• Coordinate resort logistics, including guest arrivals, departures and transfer day operations.
• Ensure all health safety procedures, legal requirements and company policies are followed.
• Monitor resort expenditure, control costs and manage weekly financial reporting and administration.

Chalet Resort Manager – Skills Experience Required:

• Previous ski season experience within chalet operations is essential.
• Experience managing all aspects of chalet operations and guest services.
• Proven leadership experience with the ability to motivate and develop teams.
• Strong customer service and problem-solving skills.
• Highly organised with excellent attention to detail.
• Confident communicator with strong verbal and written communication skills.
• Able to prioritise effectively and remain calm under pressure.
• Commercially aware with experience managing budgets and operational costs.
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.
• French language skills would be advantageous but not essential.

Chalet Resort Manager – Additional Information:

• Seasonal contract position for approximately 5.5 to 6 months during the winter ski season (to start in November).
• Ski hire included, plus a contribution towards a lift pass.
• Visa and work permits will be organised for UK passport holders, ensuring a smooth transition to working in France.
• Opportunity to live and work in one of Europe's most popular ski destinations.
• Suitable for experienced Chalet Managers, Resort Managers, Hospitality Managers or Senior Chalet Hosts looking to progress into a broader leadership role.

If you have the relevant chalet, or ski industry management experience and would like to find out more, please apply online or email your CV to Lisa@candm.co.uk.