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- Tasks: Lead a team of service engineers to deliver top-notch customer service.
- Company: Join a leading machinery dealer in Belfast, representing a global brand.
- Benefits: Enjoy a competitive salary, company van, and a pension plan with no weekend work.
- Why this job: Be part of a dynamic team focused on quality service and operational excellence.
- Qualifications: Experience in trucks, construction equipment, or similar sectors is essential.
- Other info: Contact James Coulter for a confidential chat or apply with your CV.
The predicted salary is between 39000 - 46000 £ per year.
My client, based in the Belfast area, is a successful machinery dealer who is the local supplier of one of the world's biggest machinery brands. They are currently seeking to recruit an experienced Service Manager.
To be suitable you must have experience in either trucks, construction equipment, agricultural machinery, forklifts, plant hire or similar sector.
On offer:
- Salary £45,000 - £52,000
- Van available as part of the package if you want it
- Pension
- Mon to Friday position with no weekend work
Role:
- Managing a team of service engineers and support staff whilst ensuring all customers receive a responsive and reliable service to meet and exceed expectations whilst making best possible use of resources
- Provide technical assistance to service engineers by becoming familiar with and making best possible use of all manufacturer & dealer support systems
- Co-ordinate workflow to ensure adequate coverage is provided at all times
- Ensure all work is carried out to the highest standards and in compliance with relevant H&S legislation including risk assessments, method statements
- Providing quotes to customers ensuring accuracy and profitability
- Open/close all work orders including processing warranty claims and customer invoices to be completed at least once a week
For a confidential conversation regarding this Service Manager job contact James Coulter. Alternatively send your CV by applying below.
C-Tech Recruitment are an engineering and manufacturing recruitment agency with 20 years technical recruitment experience specialising in the Northern Ireland market.
Skills:
- Service Delivery
- Service Level Management
- Staff Management
- Manage a team
- Operational Management
- Quality of service
- Diesel Mechanic
Service Manager employer: C-Tech Recruitment
Contact Detail:
C-Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the specific machinery brands and types that the company deals with. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the machinery sector, especially those who have experience as Service Managers. They can provide insights into the role and may even refer you to opportunities within their networks.
✨Tip Number 3
Prepare to discuss your previous experience managing teams and delivering service excellence. Be ready with specific examples that showcase your leadership skills and how you've improved service delivery in past roles.
✨Tip Number 4
Research the company's values and mission. Tailor your conversation during the interview to align with their goals, showing that you're not just a fit for the role, but also for the company culture.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing service teams, particularly in sectors like trucks, construction equipment, or agricultural machinery. Use specific examples to demonstrate your skills in service delivery and operational management.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Service Manager role. Emphasise your ability to provide technical assistance, manage workflows, and ensure compliance with health and safety legislation. Show enthusiasm for the company and the machinery sector.
Highlight Relevant Skills: In your application, clearly outline your skills in staff management, service level management, and quality of service. Mention any experience you have with warranty claims and invoicing, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Service Manager.
How to prepare for a job interview at C-Tech Recruitment
✨Know Your Machinery
Make sure you brush up on your knowledge of trucks, construction equipment, and agricultural machinery. Being able to discuss specific models and their features will show your expertise and passion for the industry.
✨Demonstrate Leadership Skills
As a Service Manager, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated staff and improved service delivery.
✨Understand Health & Safety Regulations
Familiarise yourself with relevant health and safety legislation. Be ready to discuss how you ensure compliance in your previous roles, as this is crucial for maintaining high standards in service delivery.
✨Prepare for Technical Questions
Expect technical questions related to service management and machinery. Review common issues that service engineers face and think about how you would provide support and solutions to your team.
