At a Glance
- Tasks: Support sales and delivery activities for a seamless customer experience.
- Company: Join an award-winning company in the pharmaceutical containment industry.
- Benefits: Enjoy a friendly work environment with excellent benefits and growth opportunities.
- Other info: Dynamic role with opportunities to learn and develop within a supportive team.
- Why this job: Be part of an exciting expansion and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and experience in sales environments are essential.
The predicted salary is between 30000 - 40000 € per year.
Customer Delivery Team - Full time
CTS Europe Ltd Containment Technology Services specialise in the design, construction and commissioning of Laboratory Containment Systems for handling pharmaceutical drug compounds. Our products are unique and award winning, including the Kings Award for Enterprise. We are proud to base our operations, including manufacturing in Portsmouth. We successfully export our products to Pharmaceutical Research companies all over the world and are acknowledged by our customers as experts in our field. CTS are going through an exciting period of expansion. We offer a friendly working environment with an excellent benefits package plus opportunities for development and growth.
In this role, you will support Customer Delivery Administrator and support sales and servicing activities to ensure a seamless customer journey from initial enquiry through to final delivery. By working closely with cross-functional teams, you will play a key role in enhancing communication, streamlining processes, and supporting the business in achieving its key performance indicators (KPIs). Ideally you will have strong experience of sales environments and be an excellent communicator able to work across all levels of the business and with our customer base. You will be confident in dealing with a fast pace and a changing landscape and be happy to muck in outside of your immediate area of responsibility to get things done.
Key Responsibilities:
- Prepare and manage quotations, maintain customer accounts, and oversee returns.
- Manage e-commerce initiatives.
- Support the Customer Delivery Team.
- Manage the implementation of software packages to support company efficiencies.
- Manage the Sales inbox ensuring prompt responses and delegation of tasks to the relevant departments.
- Cover the Sales and Service Coordinator during holidays as needed and be able to provide additional support to the Sales and Servicing team.
General responsibilities:
- Provide informative and accurate weekly reports to management.
- Maintain regular communication with internal teams to ensure smooth workflow and collaboration.
- Support the Customer Delivery Manager in day-to-day operations and team coordination.
- Ensure there are Standard Operating Procedures for all processes being coordinated.
Skills & Requirements:
- Strong communication and interpersonal skills.
- Proactive, enthusiastic, and customer-focused approach.
- Able to demonstrate the company values.
- Excellent problem-solving abilities and attention to detail.
- Highly organised, with the ability to manage and prioritise workload effectively.
- Confident in using Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- Willingness to learn internal systems.
- Project Management skills.
Customer Delivery and Sales Coordinator employer: C T S Europe Limited
At CTS Europe Ltd, we pride ourselves on being an exceptional employer, offering a friendly and supportive work environment in the heart of Portsmouth. Our commitment to employee development is reflected in our comprehensive benefits package and opportunities for growth, making us an ideal place for those looking to thrive in a dynamic and innovative industry. Join us as we expand our operations and continue to lead in the design and construction of award-winning Laboratory Containment Systems.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery and Sales Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since this role requires strong interpersonal abilities, consider doing mock interviews with friends or family. Get comfortable discussing your experiences and how they relate to the Customer Delivery and Sales Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our exciting team at CTS Europe Ltd.
We think you need these skills to ace Customer Delivery and Sales Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Delivery and Sales Coordinator. Highlight your experience in sales environments and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and enthusiasm for the role. Tell us why you're excited about joining CTS and how you can contribute to enhancing customer journeys.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love proactive and enthusiastic candidates who can think on their feet and adapt to changing situations, so let us know how you've done this!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it shows you're keen to join our team!
How to prepare for a job interview at C T S Europe Limited
✨Know the Company Inside Out
Before your interview, take some time to research CTS Europe Ltd. Understand their products, especially the Laboratory Containment Systems, and their recent achievements like the Kings Award for Enterprise. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's values and goals.
✨Showcase Your Communication Skills
As a Customer Delivery and Sales Coordinator, strong communication is key. Prepare examples from your past experiences where you effectively communicated with cross-functional teams or resolved customer issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage your workload and prioritise tasks. You could even bring a simple example of a project you managed, highlighting how you kept everything on track and met deadlines.
✨Be Ready to Adapt
Given the fast-paced nature of the role, it's important to show that you're adaptable. Think of instances where you've successfully navigated change or taken on additional responsibilities outside your usual scope. This will demonstrate your proactive attitude and willingness to 'muck in' when needed.
