You've built ops from scratch before. You know what it looks like when nothing exists yet — and you know how to fix it.
You've been the person a scaling business relied on to hold everything together. You've built the processes, managed the people, navigated the compliance complexity, and kept the clients happy — often all at once. You didn't inherit a finished system. You built one.
If that sounds like your career so far, C-Serv is looking for you.
The opportunity
C-Serv is a global IT consulting and workforce solutions firm, operating across 10+ countries with a consultant base that spans some of the most complex employment environments in the world — Saudi Arabia, UAE, Egypt, and beyond.
We're growing fast. And as we grow, we need someone to own the operational engine that makes every consultant engagement work: onboarding, compliance, client relationships, and the team behind it all.
This is a senior role with real scope. You'll manage a team of three, a Consultancy Engagement Lead and two Consultancy Engagement Coordinators and you'll be the primary escalation point between the delivery function and the CEO. You won't be a cog in a machine. You'll be the person who builds the machine.
What you'll own
Consultant lifecycle end to end. From the moment a placement is confirmed to the day a consultant exits, you own the experience. Onboarding, check-ins, contract renewals, offboarding all of it.
Multi-country compliance and EOR management.You'll personally manage our EOR provider relationships across active markets, including complex regions. Visa and right-to-work processes, payroll accuracy, country-specific compliance this is yours to own, not delegate.
Client operations. You're the primary point of contact when things need to be resolved. Client escalations, invoicing coordination alongside RevOps, PSA administration, vendor and IT management the infrastructure that keeps the business running.
Your team. You'll set the standard, run weekly 1:1s, develop each person, and build a team that performs under pressure. You earned this team now you develop it.
Requirements
What we need from you
This is a niche role and we're being deliberate about who we hire. You'll need to evidence the following:
- You've been an early ops hire in a scaling firm preferably professional services and built SOPs before you managed anyone
- You've personally managed EOR providers across 3+ countries, including at least one high-complexity market (Saudi Arabia, Egypt, UAE, or equivalent) not managed someone who did.
- You've managed and developed people can point to a team you've built and individuals you've genuinely grown.
- You're financially sharp, comfortable in Excel, able to track utilisation, PTO liability, invoicing, and expenses without needing it set up for you.
- You've worked inside a PSA platform (Certinia, Kantata, HaloPSA, or equivalent) in a live environment
- You have exposure to employment law can read a contract, flag issues, and know when to call the lawyer
- You've worked in a start-up or early-stage business and you roll your sleeves up without being asked
- You're extremely organised multiple workstreams, multiple time zones, nothing falls through the cracks
Benefits
What you'll get from us
- Competitive Package
- Fully remote, work from anywhere in the UK
- A genuine seat at the table in a business that's building something real
- Direct access to leadership, no politics, no layers
- A team to lead and develop from day one
- The autonomy to build the function the right way
- A company that is values-led, DEI-committed, and 100% woman-owned
About C-Serv
C-Serv was founded in the UK in 2013. We help technology-led organisations scale high-performing teams across borders operating across 50+ countries in cybersecurity, cloud, networking, AI, and engineering.
We're not a traditional recruiter. We build long-term technology delivery capability for our clients and we hold ourselves to the same standard we set for the teams we place.
Success Crafted Through Connection.
StudySmarter Expert Advice🤫
We think this is how you could land Consulting Operations Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Consulting Operations Manager at C-Serv!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like C-Serv or be willing to refer you for that Consulting Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from C-Serv who’s on the lookout for their next Consulting Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Consulting Operations Manager role at C-Serv!
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at C-Serv. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at C-Serv
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at C-Serv. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
