At a Glance
- Tasks: Manage customer service, admin tasks, and finance using Sage software.
- Company: Established company in Wingrave, specialising in pneumatic lifting equipment.
- Benefits: Flexible hours, competitive salary, and 25 days holiday pro rata.
- Other info: Opportunity for growth in a varied role with a focus on customer satisfaction.
- Why this job: Join a dynamic team and enhance your organisational skills in a supportive environment.
- Qualifications: Strong admin experience and proficiency in Sage and Microsoft Office.
The predicted salary is between 24000 - 36000 £ per year.
We are a small, established company based in Wingrave, Buckinghamshire, specialising in the supply, installation, and servicing of pneumatic lifting equipment. We are seeking a highly organised and proactive Customer Service & Account Administrator to manage daily administrative, customer service, service coordination, and finance related tasks. This is a varied role requiring strong administration experience and confidence using Sage accounting software.
Key Responsibilities
- Handle incoming phone calls and email enquiries.
- Prepare and issue quotations for parts, equipment and engineer visits.
- Assist with managing engineers’ schedules, diaries, accommodation etc.
- Obtain and process purchase orders prior to scheduling work.
- Despatch parts orders to customers.
- Monitor and manage stock levels.
- Assist with internal audits for our IOS 9001 accreditation.
- Process and reconcile supplier invoices using Sage.
- Raise customer invoices using Sage.
- Manage accounts payable/receivable.
- Book-keeping tasks.
- Conduct credit control and follow up outstanding payments.
- Maintain accurate financial records.
- General office administration support.
Requirements
- Proven administration experience
- Experience using Sage accounting software
- Strong organisational and multitasking skills
- Proficiency in Microsoft Office (Excel, Word, Outlook)
We Offer
- Flexible working hours to be agreed.
- A competitive salary
- 25 day holiday pro rata.
Customer Service & Account Administrator in Aylesbury employer: C & S Equipment Ltd
Join our small yet dynamic team in Wingrave, Buckinghamshire, where we pride ourselves on fostering a supportive work culture that values each employee's contributions. As a Customer Service & Account Administrator, you'll enjoy flexible working hours, a competitive salary, and the opportunity for personal growth within a company dedicated to excellence in pneumatic lifting equipment. We believe in empowering our staff through meaningful work and a collaborative environment, making us an excellent employer for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Account Administrator in Aylesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at C & S Equipment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like C & S Equipment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Account Administrator in Aylesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to C & S Equipment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at C & S Equipment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at C & S Equipment Ltd!
How to prepare for a job interview at C & S Equipment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
