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- Tasks: As a Customer Area Controller, you'll ensure top-notch customer service and support our growth strategy.
- Company: Join CR Smith, Scotland's leading home improvements company with a stellar reputation for quality.
- Benefits: Enjoy flexible working patterns, competitive pay, a company pension, and 31 days of holiday per year.
- Why this job: Be part of a trusted brand that values customer experience and offers exciting growth opportunities.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Positions available in various flexible formats to suit your lifestyle.
The predicted salary is between 28000 - 30000 £ per year.
CR Smith is Scotland’s longest established and most successful home improvements company with a highly recognisable brand that is synonymous with quality. Rated excellent on Trust Pilot with over 4500 reviews and voted best company in the UK in our sector by consumer champion Which.co.uk , the customer experience and service is at the heart of everything we do. As we continue to be the very best in the market, and to support a major growth strategy, we have exciting opportunities for Customer Area Controllers, within our Customer Service Department, operating from our head office in Dunfermline. What we offer: Excellent remuneration packages: Circa £28,000-30,000 per year pro-rata. A range of flexible working patterns are available from Mon-Fri: 3 day week. 4 day week. 9 day fortnight. 5 day standard week. Part time positions. Company pension. 31 days holiday per year.
Customer Area Controller employer: C R SMITH GLAZIERS (DUNFERMLINE) LIMITED
Contact Detail:
C R SMITH GLAZIERS (DUNFERMLINE) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Area Controller
✨Tip Number 1
Familiarize yourself with CR Smith's brand values and customer service philosophy. Understanding what makes their customer experience stand out will help you align your approach during the interview.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences that demonstrate your ability to manage customer relationships effectively. Highlight any metrics or outcomes that showcase your success in similar roles.
✨Tip Number 3
Research common challenges faced in customer service roles, especially in home improvements. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the flexible working patterns offered by CR Smith. Be ready to discuss how you can effectively manage your time and responsibilities within those frameworks, demonstrating your adaptability.
We think you need these skills to ace Customer Area Controller
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Area Controller position at CR Smith. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or related fields. Use specific examples that demonstrate your ability to enhance customer experience and manage service operations.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to the role, such as communication, problem-solving, and teamwork. Provide concrete examples of how you've successfully used these skills in past roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Mention why you want to work for CR Smith and how you align with their values of quality and customer service.
How to prepare for a job interview at C R SMITH GLAZIERS (DUNFERMLINE) LIMITED
✨Understand the Company Values
Before your interview, take some time to research CR Smith's values and mission. Since customer experience is at the heart of their operations, be prepared to discuss how your personal values align with theirs.
✨Showcase Your Customer Service Skills
As a Customer Area Controller, you'll need to demonstrate strong customer service skills. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in real-life situations. Practice articulating your thought process and decision-making strategies clearly.
✨Discuss Flexibility and Adaptability
With various flexible working patterns available, highlight your adaptability and willingness to work in different arrangements. Share any previous experiences where you successfully adjusted to changing work environments.
