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- Tasks: Be the go-to person for customer service queries and manage the installation process.
- Company: Join CR Smith, Scotland's top home improvements company with a stellar reputation.
- Benefits: Enjoy flexible work options, competitive pay, 31 days holiday, and a modern office environment.
- Why this job: Be part of a dynamic team in a well-respected brand with clear career progression.
- Qualifications: Great communication skills are key; previous experience is a plus but not required.
- Other info: Extensive training provided to help you succeed in this exciting role.
The predicted salary is between 22400 - 25200 £ per year.
CR Smith is Scotland’s longest established and most successful home improvements company with a highly recognisable brand that is synonymous with quality. Rated excellent on Trust Pilot with over 4500 reviews and voted best company in the UK in our sector by consumer champion Which.co.uk , the customer experience and service is at the heart of everything we do. As we continue to be the very best in the market, and to support a major growth strategy, we have exciting opportunities for Customer Area Controllers, within our Customer Service Department, operating from our head office in Dunfermline. What we offer: Excellent remuneration packages: Circa £28,000-30,000 per year pro-rata. A range of flexible working patterns are available from Mon-Fri: 3 day week. 4 day week. 9 day fortnight. 5 day standard week. Part time positions. Company pension. 31 days holiday per year. Full use of company resources and internal support across the business to allow dedication to the required role. Working in a modern open plan office with free parking and on-site bistro. A unique opportunity to be part of our progressive team environment. Provide a clear pathway for career progression. You will be responsible for: Being the first point of contact for handling and co-ordinating all customer service queries. Organising and communicating all aspects of the installation process. Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople. Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team. Managing the daily requests of our business clients and keeping them and their customers updated. We require proactive and resilient Customer Area Controllers who have great interpersonal, communication and relationship skills. You will need to be an assertive, confident, and positive person with excellent operational skills. Previous experience would be beneficial, but is not essential as the successful candidate will undergo an extensive training programme. It would be advantageous for candidates to be educated to degree level or HND/HNC qualification(s). This is an exciting time to join our forward-thinking creative team and be part of one of Scotlands best-known household brands, CR Smith. JBRP1_UKTJ
C R SMITH GLAZIERS (DUNFERMLINE) LIMITED | Customer Area Controller employer: C R SMITH GLAZIERS (DUNFERMLINE) LIMITED
Contact Detail:
C R SMITH GLAZIERS (DUNFERMLINE) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land C R SMITH GLAZIERS (DUNFERMLINE) LIMITED | Customer Area Controller
✨Tip Number 1
Familiarize yourself with CR Smith's brand values and customer service philosophy. Understanding what makes them a leader in home improvements will help you align your approach during the interview.
✨Tip Number 2
Prepare to discuss your interpersonal and communication skills in detail. Think of specific examples where you've successfully managed customer queries or resolved issues, as these are key aspects of the Customer Area Controller role.
✨Tip Number 3
Research the logistics and planning processes relevant to customer service roles. Being able to speak knowledgeably about how to optimize business efficiency will demonstrate your proactive mindset.
✨Tip Number 4
Show enthusiasm for the training program offered by CR Smith. Expressing a willingness to learn and grow within the company can set you apart from other candidates.
We think you need these skills to ace C R SMITH GLAZIERS (DUNFERMLINE) LIMITED | Customer Area Controller
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Area Controller position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Skills: In your CV and cover letter, emphasize your interpersonal, communication, and operational skills. Provide specific examples of how you've successfully managed customer service queries or logistics in previous roles.
Show Enthusiasm for the Company: Express your excitement about joining CR Smith in your application. Mention their reputation for quality and customer service, and explain why you want to be part of their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at C R SMITH GLAZIERS (DUNFERMLINE) LIMITED
✨Show Your Customer Service Skills
Since the role is all about customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your interpersonal and communication skills, as these are crucial for the position.
✨Demonstrate Proactivity and Resilience
The company is looking for proactive and resilient candidates. Be ready to discuss situations where you took initiative or overcame challenges. This will show that you can handle the demands of the role effectively.
✨Understand the Company Culture
Familiarize yourself with CR Smith's values and their commitment to quality and customer experience. Showing that you align with their culture will make a positive impression during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the training program, career progression opportunities, and how the team collaborates. This demonstrates your genuine interest in the position and the company.
