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- Tasks: Provide 1st & 2nd line IT support and manage technical queries.
- Company: Join a leading organization in the heart of London.
- Benefits: Competitive pay rate and potential for remote work.
- Why this job: Get hands-on experience with critical IT projects and tools like JIRA and Confluence.
- Qualifications: Must have active SC Clearance and experience in on-site IT support.
- Other info: Immediate start available for the right candidate.
IT Support Engineer (Active SC Clearance)
Role: IT Support Engineer
Specialism(s): SC Clearance, User Support, 1st/2nd Line Support, JIRA, Confluence, Helpdesk, IT Project Support
Type: Contract, Inside IR35
Duration: 2 Months
Location: Central London (On-Site Preferred, Remote Optional)
Pay Rate: £200 – £260 per day
Start: ASAP / Urgent – Immediate Start
CPS Group UK are delighted to be working with a leading organisation to appoint an actively SC Cleared IT Support Engineer for an initial 2-month contract. The SC Cleared IT Support Engineer will provide both User/Helpdesk support to the business users, whilst also getting involved in ad-hoc IT-centric projects.
The IT Support Engineer must have working proficiency in both JIRA and Confluence.
Candidates with active SC Clearance and the capacity to work on-site in London will be prioritised.
Role Requirements
- Provide 1st & 2nd Line on-site technical IT infrastructure support
- Support hardware issues and fixes (e.g. desktop, laptop printers, mobile)
- Utilise JIRA and Confluence tools to manage IT project delivery and workflows
- Communicate effectively with the customer and manage technical queries in line with company standards and SLA’s
- Prioritise and resolve technical queries and service requests
- Support the IT Manager with other (non-technical) site duties as requested
- Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issues
Required Skills & Experience
- Previous experience working in an on-site IT Support role
- Possesses ACTIVE UK SECURITY CLEARANCE (SC)
- Demonstrable experience using both JIRA and Confluence
- Experience supporting critical IT projects
- Demonstrable IT related problem-solving capabilities
- Highly professional and flexible attitude
- Excellent communication skills (written and verbal)
- Able to work both independently and as part of a team
- Strong working knowledge of Windows 11 (and associated support requirements)
- Strong working knowledge of technologies including:
- Active Directory
- Exchange
- Office 365
- iOS / Android / Mobile
- SCCM / WSUS
- Basic networking
- Comms room support
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here
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IT Support Engineer (Active SC Clearance) in London) employer: C P S Group
Contact Detail:
C P S Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Active SC Clearance) in London)
✨Tip Number 1
Make sure to highlight your active SC Clearance in your conversations and networking. This is a key requirement for the role, and mentioning it upfront can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with JIRA and Confluence if you haven't already. Being able to discuss your experience with these tools confidently during interviews will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided 1st and 2nd line support in previous roles. Real-life scenarios can showcase your problem-solving skills and technical expertise effectively.
✨Tip Number 4
Since the role involves working closely with users, practice your communication skills. Being able to explain technical issues in simple terms will be crucial for success in this position.
We think you need these skills to ace IT Support Engineer (Active SC Clearance) in London)
Some tips for your application 🫡
Highlight Your SC Clearance: Make sure to prominently mention your active SC Clearance in your application. This is a key requirement for the role, and it should be easily noticeable.
Showcase Relevant Experience: Detail your previous experience in IT support roles, especially focusing on 1st and 2nd line support. Use specific examples that demonstrate your problem-solving skills and technical expertise.
Emphasize JIRA and Confluence Proficiency: Since the role requires proficiency in JIRA and Confluence, include any relevant projects or tasks where you utilized these tools. This will show your familiarity and capability in managing IT project delivery.
Tailor Your Communication Skills: Given the importance of communication in this role, highlight your written and verbal communication skills. Provide examples of how you've effectively communicated with users and managed technical queries in the past.
How to prepare for a job interview at C P S Group
✨Showcase Your SC Clearance
Since active SC clearance is a must for this role, make sure to highlight your clearance status early in the conversation. This will demonstrate that you meet one of the key requirements and can start immediately.
✨Demonstrate Technical Proficiency
Be prepared to discuss your experience with JIRA and Confluence in detail. Share specific examples of how you've used these tools in past roles to manage IT projects and workflows effectively.
✨Communicate Clearly
Effective communication is crucial in an IT support role. Practice explaining technical issues in simple terms, as you may need to assist users who are not tech-savvy. This will show your ability to manage technical queries professionally.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or service requests. Prepare some examples from your previous experience where you successfully resolved problems, showcasing your analytical and troubleshooting skills.
