At a Glance
- Tasks: Act as the main contact for tenants during a window replacement programme.
- Company: Join a supportive team focused on housing improvement in East Kilbride.
- Benefits: Negotiable pay, full-time hours, and an earlier finish on Fridays.
- Other info: Enjoy a varied role with opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Experience in tenant liaison or customer service is essential.
C&P recruitment are working closely with our client who are looking for aTenant Liaison Officerto support a six-month window replacement programme in East Kilbride. You will act as the main point of contact between tenants, site teams and the contractor, helping ensure work is completed safely, efficiently and with minimal disruption to residents.
Pay rate is negotiable with reference and experience.
Working Hours
- Monday to Thursday:8:0ʕam-5:00pm
- Friday:8:0ʕam-3:30pm
Key Responsibilities
- Contact tenants to arrange access for surveys and window replacement works.
- Explain the programme, timescales and expected disruption clearly and professionally.
- Maintain regular communication with residents before, during and after the work.
- Liaise with site managers, operatives, subcontractors and housing representatives.
- Identify vulnerable tenants or additional support requirements and coordinate suitable arrangements.
- Record appointments, access issues, complaints and completed visits accurately.
- Respond promptly to tenant enquiries and resolve concerns wherever possible.
- Carry out resident satisfaction checks following completion.
- Support the site team in keeping the programme on schedule.
About You
The successful candidate will have:
- Previous experience intenant liaison, social housing, customer service or a resident-facing construction role.
- Strong communication and interpersonal skills.
- A calm, tactful and professional approach to complaints or difficult situations.
- Good organisation and administrative skills.
- Confidence working independently and as part of a busy site team.
- Competence using email, spreadsheets and standard office systems.
What We Offer
- A six-month temporary assignment starting in October 2026.
- Full-time weekday hours with an earlier finish on Fridays.
- The opportunity to support a major housing improvement programme in East Kilbride.
- A varied role combining tenant engagement, administration and site coordination.
Tenant Liaison officer employer: C & P Recruitment
C & P Recruitment is an excellent employer for those seeking a rewarding career in construction management. With a strong focus on employee growth and development, the company offers generous benefits such as 33 days of annual leave and a pension scheme, all within a collaborative work culture that values quality and safety. Working in Aberdeen provides unique advantages, including access to a vibrant community and diverse projects that enhance professional experience.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at C & P Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like C & P Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to C & P Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at C & P Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at C & P Recruitment!
How to prepare for a job interview at C & P Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
