At a Glance
- Tasks: Lead the customer experience post-move-in and resolve issues for homeowners.
- Company: Award-winning 5-star housebuilder known for quality and community focus.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Dynamic role with travel across beautiful East Scotland and Fife.
- Why this job: Make a real difference in people's lives by ensuring their homes are perfect.
- Qualifications: Experience in customer care within the UK residential housebuilding sector.
The predicted salary is between 40000 - 50000 £ per year.
Our client are an award-winning 5‑star housebuilder with a reputation for quality and community‑focused developments. Unlike corporate volume builders, they pride themselves on a personal touch and a close‑knit team culture. As they continue to deliver high‑quality homes across the East of Scotland and Fife, they are looking for a dedicated Customer Care Manager to champion their purchasers' journey from moving‑in day and beyond.
The Role
As the Customer Care Manager, you will lead the post‑handover customer experience across all live and completed developments in Edinburgh, the Lothians, and Fife. You will bridge the gap between our site teams, sub‑contractors, and homeowners to ensure defects are resolved quickly, professionally, and to the highest standards. This will involve working with both private buyers and the client on the affordable developments.
Key Responsibilities
- Resolve Defects: Assess, log, and manage the resolution of reported defects during the warranty period.
- Contractor Liaison: Manage sub‑contractor performance to ensure maintenance SLAs are strictly met.
- Site Inspections: Visit occupied homes and live developments across Fife and the East of Scotland to assess complex issues.
- Quality Assurance: Collaborate with Construction Directors and Site Managers to feedback common defects and improve build quality.
- Industry Compliance: Ensure full compliance with the New Homes Quality Code (NHQC) and consumer code standards.
What We Are Looking For
- Housebuilding Experience: Proven track record in a Customer Care/Service management role specifically within the UK residential housebuilding sector.
- Regional Knowledge: Full UK driving licence and willingness to travel daily across the East of Scotland and Fife.
- Technical Knowledge: Strong understanding of NHBC/Premier standards, building regulations, and construction methods.
- Communication Skills: Exceptional conflict‑resolution skills with the empathy required to handle sensitive customer situations.
- Tech Savvy: Proficient in standard construction defect management software and CRM platforms.
Customer Care Manager in Dunfermline employer: C & P Recruitment
As an award-winning 5-star housebuilder, our client offers a unique opportunity for a Customer Care Manager to thrive in a supportive and community-focused environment. With a commitment to quality and a personal touch, employees benefit from a close-knit team culture, ongoing professional development, and the chance to make a meaningful impact on homeowners' experiences across Edinburgh, the Lothians, and Fife.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Manager in Dunfermline
✨Tip Number 1
Network like a pro! Reach out to your connections in the housebuilding sector and let them know you're on the hunt for a Customer Care Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of NHBC standards and the New Homes Quality Code. Show them you’re not just a fit for the role, but that you’re genuinely passionate about delivering top-notch customer care in the housebuilding industry.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the position. It keeps you fresh in their minds and shows your commitment.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Customer Care Manager in Dunfermline
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Care Manager role. Highlight your experience in housebuilding and customer service, and don’t forget to mention any relevant qualifications or skills that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer care in the housebuilding sector. Share specific examples of how you've resolved issues or improved customer experiences in the past.
Showcase Your Communication Skills:Since this role involves liaising with various teams and customers, make sure your application reflects your strong communication skills. Use clear, concise language and demonstrate your ability to handle sensitive situations with empathy.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our close-knit team!
How to prepare for a job interview at C & P Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the housebuilding sector, especially the New Homes Quality Code and building regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer care or resolved defects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Your Communication Skills
Since this role involves liaising with homeowners and contractors, practice how you'll communicate complex issues clearly and empathetically. Think of scenarios where you’ve had to resolve conflicts and be ready to share those experiences.
✨Be Ready to Discuss Tech
Familiarise yourself with any construction defect management software and CRM platforms mentioned in the job description. Be prepared to discuss how you've used technology in previous roles to improve customer service or streamline processes.
