Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support tenants during works, ensuring smooth communication with contractors and project teams.
- Company: Join a respected organisation in the construction and property sector.
- Benefits: Competitive pay, temporary contract with potential for extension, and valuable experience.
- Why this job: Make a real difference by helping tenants and improving service quality.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office.
- Other info: Fast-paced environment with opportunities to develop your skills.
Overview
We are recruiting on behalf of our client for a Tenant Liaison Assistant to join their team on a temporary basis. This role is vital in supporting tenants during planned works, assisting the Building Services team, and ensuring communication between residents, contractors, and project teams runs smoothly.
Key Responsibilities
- Monitor all response repairs, keeping tenants updated on progress and maintaining strong communication to reduce failure demand.
- Support Repairs Schedulers by tracking repairs from initial report through to completion, ensuring accurate records are kept.
- Schedule and administer repairs and servicing using Dynamic Resource Scheduling (DRS) in line with policy and procedure.
- Contact tenants ahead of appointments, resolve queries, and record outcomes to minimise missed visits.
- Report any repairs not completed within agreed timescales, escalating to the Senior Scheduler where required.
- Gather tenant feedback, monitor performance, and provide regular reports on service quality.
- Investigate and respond to tenant complaints in line with company procedures.
- Maintain accurate records and update housing systems (e.g. Lagan, I/World) to ensure service awareness.
- Undertake any other reasonable duties as required.
About You
- Proven administration and clerical background with reception, switchboard, and telephone skills.
- Strong customer service experience with excellent written and verbal communication.
- Confident user of Microsoft Office (Word, Excel, Access) with relevant IT/word-processing qualifications.
- Strong organisational skills with the ability to manage workload methodically and meet deadlines.
- Self-motivated, flexible, and able to work independently or as part of a team.
- Ability to deliver high-quality work under pressure in a busy environment.
- Capable of providing excellent customer care in a polite and diplomatic manner.
What&aposs on Offer
- A 3-month contract with the potential for extension.
- Competitive hourly/daily rate.
- Opportunity to gain experience with a respected organisation.
Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services in doing so, the Company acts as a data controller. For more information on how we store and process personal data please visit our Privacy Policy.
#J-18808-Ljbffr
Tenant Liaison Assistant employer: C & P Recruitment
Contact Detail:
C & P Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and construction sectors. You never know who might have a lead on a Tenant Liaison Assistant role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenant support and communication. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled tenant queries or complaints in the past, as this will demonstrate your ability to excel in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to landing that Tenant Liaison Assistant gig.
We think you need these skills to ace Tenant Liaison Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in administration and customer service. We want to see how your skills match the role of a Tenant Liaison Assistant, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your communication skills and how you can support tenants effectively during planned works.
Showcase Your IT Skills: Since the role requires using Microsoft Office and housing systems, make sure to mention your proficiency with these tools. We love seeing candidates who are tech-savvy and can handle software like DRS with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at C & P Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Tenant Liaison Assistant. Familiarise yourself with the key tasks like monitoring repairs and maintaining communication with tenants. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with tenants and contractors, be prepared to showcase your excellent verbal and written communication skills. Think of examples from your past experiences where you successfully resolved issues or communicated effectively, as these will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The ability to manage multiple tasks is crucial for this position. During the interview, share specific instances where you've successfully organised your workload or managed deadlines. This will highlight your capability to handle the busy environment mentioned in the job description.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of projects you'll be involved in, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
