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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling queries and providing insurance quotes.
- Company: Join a specialist travel insurance company with a supportive team in Stockport.
- Benefits: Earn up to £28,000, enjoy performance bonuses, and a company pension.
- Other info: Fast-paced environment with opportunities to learn and grow your career.
- Why this job: Make a difference by delivering excellent customer experiences every day.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 28000 - 28000 £ per year.
Our client is a specialist travel insurance company and are seeking a Customer Care Executive to join their team in Stockport. You will be the first point of contact for customers providing insurance quotes and any pre or post enquiries. The role is Monday-Friday based in the office and comes with a salary of up to £28,000 dependent on experience.
Customer Care Executive responsibilities:
- Handle inbound sales & customer queries by phone and email
- Create accurate quotes & set up policies
- Process upgrades, amendments, payments, cancellations & refunds
- Work with underwriters to find the right solutions
- Build strong product knowledge and use internal systems confidently
- Meet daily targets and deliver great customer experiences
Customer Care Executive skills required:
- Customer service experience
- Strong communication & sales confidence
- Ability to multitask in a fast-paced environment
- Good Microsoft Office skills
- Positive attitude, great organisation & eagerness to learn
- Understanding of GDPR
- GCSE-level education (or equivalent)
Additional information:
- Competitive salary + performance bonuses
- Company pension
- 20 days holiday
Customer Care Executive in Stockport employer: C & M RECRUITMENT
Contact Detail:
C & M RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive in Stockport
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Be ready to showcase your multitasking abilities! In a fast-paced environment, you’ll need to juggle calls, emails, and quotes. Think of examples from your past experiences where you successfully managed multiple tasks at once.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care Executive in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Care Executive role. Share specific examples of how you've handled customer queries or sales in the past.
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your strong communication skills. Whether it's in your CV or cover letter, make sure to convey your ability to connect with people effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at C & M RECRUITMENT
✨Know Your Stuff
Before the interview, make sure you understand the travel insurance industry and the specific services offered by the company. Brush up on common customer queries and how to handle them, as this will show your potential employer that you're proactive and knowledgeable.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about examples from your past experiences where you've successfully handled customer queries or resolved issues. This will help you articulate your skills confidently during the interview.
✨Show Off Your Communication Skills
As a Customer Care Executive, strong communication is key. During the interview, focus on speaking clearly and engagingly. Don’t hesitate to ask clarifying questions if you don’t understand something; it shows you’re keen to get it right!
✨Demonstrate Your Multitasking Ability
Since the role requires multitasking in a fast-paced environment, be prepared to discuss how you manage multiple tasks effectively. You could even mention a time when you juggled several responsibilities and still delivered great results, showcasing your organisational skills.