At a Glance
- Tasks: Manage school travel enquiries and provide exceptional service from start to finish.
- Company: Leading specialist travel company passionate about inspiring educational trips.
- Benefits: £30k salary plus commission, hybrid working, and generous staff benefits.
- Other info: Enjoy discounted travel, health plans, gym memberships, and social events.
- Why this job: Make a real impact on students' learning experiences through travel.
- Qualifications: Experience in travel sales or teaching geography/humanities required.
The predicted salary is between 30000 - 33000 € per year.
This leading specialist travel company is passionate about providing meaningful, inspiring and innovative holidays and educational trips to a range of destinations chosen by their team of experts who have first-hand, in-depth product knowledge. They now have a vacancy for a School Travel Specialist to deal with travel enquiries received over the phone and by email from schools and manage the enquiry from start to finish, providing exceptional service throughout.
Salary £30k plus commission, hybrid working (2 days office based) and generous company benefits.
Role of School Travel Specialist:- Deal with enquiries and handle reservations over the phone, email and occasionally in person, providing comprehensive destination advice and aiming to upsell and achieve revenue targets.
- Work with teachers to ensure the school groups receive the full benefit of learning outside of the classroom and maximising the educational aspect of the destination, specialising in geography or language trips.
- Respond to correspondence to manage enquiries and deal with any issues arising.
- Regular quote follow up to maximise sales conversion.
- Deliver destination/product presentations to schools in person and/or virtually, out of hours if required.
- Produce accurate quotes, confirmations and invoices.
- Provide cover on the emergency phone rota.
- Proven travel sales experience preferably within tour operations/educational travel OR as a teacher of geography or humanities.
- Flexible approach with an ability to thrive in a busy, fast-paced role, effectively managing and prioritising workload.
- Excellent attention to detail and accuracy with strong numerical ability.
- Strong interpersonal and communication skills with excellent teamwork.
- Exceptional customer service focus.
- Able to demonstrate influencing and negotiating skills.
- Excellent spoken and written English.
- Practical experience using Microsoft Word, Excel and Outlook.
- Salary £30k plus commission or circa £2.5k to £3k p/a.
- Hybrid office/home based role, 2 days in the office.
- Monday to Friday 9 to 5.
- Out of hours phone cover on a rota basis - 2 to 3 times per year.
- Range of staff benefits including discounted travel, health cash plan, subsidised gym membership, wide range of well-being initiatives and social events.
Please apply for the position of School Travel Specialist online or email your CV.
Locations
School Travel Specialist in Guildford, Surrey employer: C & M Recruitment Ltd
As a leading specialist travel company, we pride ourselves on fostering a dynamic and supportive work environment where our School Travel Specialists can thrive. With a hybrid working model, generous benefits including discounted travel and wellness initiatives, and a strong emphasis on employee growth, we empower our team to deliver exceptional service while enjoying a fulfilling career in the heart of the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land School Travel Specialist in Guildford, Surrey
✨Tip Number 1
Get to know the company inside out! Research their travel offerings and understand their mission. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with enquiries over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend to nail down your pitch and responses.
✨Tip Number 3
Showcase your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as someone who truly cares about providing exceptional service.
✨Tip Number 4
Don’t forget to follow up! After any interviews or conversations, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace School Travel Specialist in Guildford, Surrey
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your enthusiasm for travel shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating meaningful experiences for school groups.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience in travel sales or education. We love seeing how your background aligns with the role of School Travel Specialist, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps to break things down!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at C & M Recruitment Ltd
✨Know Your Destinations
Make sure you research the destinations the company offers. Familiarise yourself with the educational aspects of these trips, especially if they focus on geography or languages. This will help you provide insightful advice during the interview and show your passion for the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience, particularly in travel or education. Think of specific examples where you successfully upsold a product or handled a challenging customer situation. This will demonstrate your ability to meet revenue targets and provide exceptional service.
✨Practice Your Communication
Since strong interpersonal skills are key for this role, practice articulating your thoughts clearly and confidently. You might even want to conduct mock interviews with friends or family to refine your communication style and ensure you come across as approachable and knowledgeable.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a difficult enquiry or presenting to a school. Prepare by thinking through potential scenarios and how you would respond, highlighting your problem-solving and negotiation skills.
