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For Companies At a Glance
- Tasks: Lead a service centre, managing repairs and supporting a dynamic team.
- Company: C J Kelly International Ltd, a leader in trenchless pipe repair technologies.
- Benefits: Competitive salary, ongoing training, and opportunities for career progression.
- Why this job: Shape the future of our service centre while working with cutting-edge technology.
- Qualifications: Technical experience in drain camera systems and previous management experience preferred.
- Other info: Join a growing company with a focus on quality and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Overview
C J Kelly International Ltd is a leading supplier of trenchless pipe repair and drainage technologies across the UK. We represent global brands including Vivax, Picote, Milwaukee, Trelleborg, and more. We are expanding our service and repair centre to provide first-class customer support for our continued growth.
Role Overview
We are seeking a highly skilled individual to head up our Service Centre. This role combines hands-on technical repair work with leadership and management responsibilities. The successful candidate will diagnose, repair, and maintain drain cameras alongside other specialist equipment. You will also manage the day-to-day running of the service centre, ensuring efficiency, quality standards, and customer satisfaction.
Responsibilities
- Diagnose and repair drain camera systems and associated inspection equipment. (additional training will be provided)
- Service and maintain a range of trenchless and drainage tools.
- Manage and oversee the Service Centre operations, including workflow, parts ordering, and scheduling.
- Lead and develop the service team, ensuring high standards of technical support.
- Provide technical advice to customers, both remotely and in person.
- Implement and maintain health, safety, and compliance standards.
- Report regularly to company directors on service performance and customer feedback.
Requirements
- Proven technical experience in repairing drain camera systems (preferred, additional training can be provided).
- Strong knowledge of drainage inspection equipment and related technologies.
- Previous management or supervisory experience.
- Ability to lead a small team and take ownership of the service centre function.
- Strong communication and organisational skills.
- Customer-focused approach with attention to quality and detail.
What We Offer
- Competitive salary (dependent on experience).
- Opportunity to build and shape our service centre as a key department within the business.
- Ongoing training and development with leading global brands.
- Long-term career progression in a growing company.
How to Apply
Please send your CV and a cover letter detailing your relevant experience to info@cjkelly.com with the subject line \”Service Centre Manager Application\”.
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Service Centre Manager & Drain Camera Repair Specialist employer: C J Kelly International Ltd
Contact Detail:
C J Kelly International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager & Drain Camera Repair Specialist
✨Tip Number 1
Get to know the company inside out! Research C J Kelly International Ltd, their products, and their values. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and prepare your answers. Think about your past experiences with drain camera systems and how you can relate them to the role. We want you to shine!
✨Tip Number 3
Show off your leadership skills! Since this role involves managing a team, be ready to discuss your management style and how you've successfully led teams in the past. We love to see candidates who can inspire and motivate others.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Centre Manager & Drain Camera Repair Specialist
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights your technical experience with drain camera systems and any management roles you've held. We want to see how your skills align with the Service Centre Manager position, so tailor it to reflect that!
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the role and show us your passion for customer service and technical support.
Show Off Your Communication Skills: Since this role involves leading a team and providing technical advice to customers, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t hesitate to showcase your ability to connect with people.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Don’t forget to include 'Service Centre Manager Application' in the subject line of your email!
How to prepare for a job interview at C J Kelly International Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of drain camera systems and inspection equipment. Familiarise yourself with the brands mentioned in the job description, like Vivax and Picote. Being able to discuss specific technologies will show your technical expertise and enthusiasm for the role.
✨Show Leadership Skills
Since this role involves managing a team, be prepared to share examples of your previous management experience. Think about times when you led a project or improved team performance. Highlighting your leadership style and how you motivate others will resonate well with the interviewers.
✨Customer Focus is Key
This position requires a strong customer-focused approach. Be ready to discuss how you've handled customer interactions in the past, especially in challenging situations. Demonstrating your ability to provide excellent service and technical advice will set you apart from other candidates.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company and the service centre's future. Ask about their goals for the department or how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
