Physical Security Supervisor - Permanent

The Physical Security Supervisor supports the delivery of a robust and professional physical security operation, helping to protect the bank's people, premises, assets, and reputation. Reporting to the Security Manager, and assuming deputy responsibilities when required, the role supervises daily security activities and ensures standards are consistently applied in line with policies and procedures. The Physical Security Supervisor provides frontline leadership to security officers, overseeing access control, CCTV monitoring, patrols, and alarm response. The role acts as an initial escalation point for incidents and operational issues, coordinating effective responses and ensuring accurate reporting and follow-up. Working collaboratively with internal stakeholders, the Physical Security Supervisor contributes to risk mitigation, continuous improvement, and the promotion of a strong security culture. The role requires sound judgement, clear communication, and a professional approach aligned with the bank's regulatory and ethical standards.

Responsibilities

• Supervise the delivery of day-to-day physical security operations to protect the bank's people, premises, assets, and reputation, ensuring a safe and compliant environment across all locations.
• Oversee the effective use of electronic security systems, including CCTV, access control, and intruder, ensuring monitoring activities and responses are conducted in line with procedures and SIA standards.
• Administer access control processes, including issuing, amending, and revoking access credentials, maintaining accurate records and escalation of anomalies.
• Coordinate internal and external patrol activities, allocating duties to security officers to identify and report risks, hazards, or security breaches.
• Ensure compliance with bank security instructions, including clear desk and secure working practices.
• Act as a trained fire warden when required, supporting evacuations and safety procedures.

Incident and Emergency Response

• Act as a first point of escalation for security incidents, ensuring timely response, accurate reporting, and appropriate communication with stakeholders.
• Review incident documentation and statements for accuracy and completeness prior to onward submission.
• Support fraud prevention and customer verification controls in line with internal procedures and regulatory requirements.
• Ensure that all tasks are provided and maintained within agreed SLA, KPI, bank policy, external quality accreditations and evidence accordingly.

Customer, Visitor and Service Delivery

• Support secure and professional handling of out-of-hours customer interactions in line with regulatory expectations.
• Supervise visitor management and event security arrangements to ensure a controlled and welcoming environment.
• Oversee the day-to-day car park and perimeter operations, providing guidance to colleagues and partners.

Staff Supervision and Development

• Provide day-to-day supervision, coaching, and guidance to security officers, promoting professional conduct and SIA compliance, while managing daily staffing levels, rotas, and cover for sickness, absence, and lateness.
• Deliver briefings and debriefings to maintain awareness of risks, procedures, and operational priorities.
• Identify training needs and support ongoing competence and licence compliance.

Collaboration and Continuous Improvement

• Support the Security Manager by ensuring the team maintain service standards, highlight risks, and support continuous improvement initiatives.
• Contribute to health and safety reporting, risk assessments, and procedural updates.
• Demonstrate flexibility and professionalism in adapting to evolving threats, systems, and operational requirements.
• Support the review of processes and procedures alongside the FM Leadership Team.
• Support the business through accurate data collection and reporting and oversee quality assurance testing of critical security technology to maintain system integrity, performance, and compliance.

Experience and Qualifications

• Proven experience supervising security control room operations, including the effective monitoring of CCTV, access control, alarms, and intercom systems, in line with documented escalation and response procedures.
• Demonstrated experience delivering professional physical security services within corporate or financial environments, maintaining discretion and high service standards.
• Experience coordinating internal and external patrols, recording observations, and escalating identified risks or hazards in accordance with procedures.
• Advanced knowledge of MS Office, especially Excel, PowerPoint, SharePoint and Teams and security systems (Genetec) for incident logging, report writing, and maintaining accurate records.
• Experience maintaining security logs and incident documentation to support audits, investigations, KPIs, SLAs, and regulatory requirements.
• Experience providing day-to-day supervision, guidance, and support to security officers, promoting professionalism, teamwork, and SIA compliance.
• Highly proficient in spoken and written English and be a strong communicator, with the ability to produce accurate and professional reports.
• Demonstrates sound judgement and composure when managing incidents or responding to emergencies.
• Delivers a professional and customer-focused security presence while enforcing corporate standards.
• Willingness to learn new systems, processes, and procedures, supporting continuous improvement and operational change.

Required:

• A minimum of 5 years experience in the corporate security sector and at least 3 years in a senior or supervisory role.
• BTEC Level 3 Control Room Supervisor Qualification or equivalent.
• Valid Frontline SIA Licence (Door Supervisor / Close Protection, and CCTV Operator).
• Right to work in the UK with a verifiable employment history.
• No current criminal convictions.

Preferred Qualifications:

• Valid First Aid Certificate.
• IOSH. The successful candidate should be willing to work towards IOSH within the first 18 months of being in the role.
• Experience working with Genetec Security Systems.

Expectations

• Colleagues Expectations: Communicates clearly and is available to support the team. Works with others to solve problems and avoid siloed working. Encourages strengths-based collaboration aligned to shared goals. Resolves conflict and fosters a space for challenge and simplification. Clarifies roles and promotes cross-team accountability.
• Organisation Skills: Identifies inefficiencies in daily operations, suggesting improvements, and implementing changes to simplify processes. Utilises organisational tools and techniques to handle tasks and resources effectively. Efficiently schedules and completes daily tasks such as processing transactions, handling customer enquiries, and preparing reports to ensure all deadlines are met. Assigns tasks to team members based on their strengths and current workload to ensure balanced distribution and timely completion. Creates and adheres to structured plans and schedules to meet deadlines. Prioritises tasks based on their urgency and importance.
• Health and Safety: Conducts regular health and safety assessments and inspections to identify potential hazards. Implements and manages health and safety controls and procedures to mitigate risks. Provides guidance and support to colleagues on health and safety practices and procedures. Investigates health and safety incidents and takes appropriate actions to prevent recurrence. Regularly reviews and updates health and safety policies and procedures to ensure they remain effective and compliant with regulations.
• Risk Management: Actively identifies and assesses risks within their area of responsibility. Implements risk mitigation strategies and controls as part of the first line of defence. Utilises risk management tools and techniques to monitor and manage risks. Communicates risk-related information clearly to relevant stakeholders. Collaborates with colleagues to develop and refine risk management practices. Proactively contributes to developing risk mitigation strategy. Skilfully uses tools and techniques for assessing and mitigating risks.
• Technical Proficiency: Consistently applies technical knowledge and skills relevant to the role. Independently troubleshoots and resolves technical issues. Proactively updates and maintains technical knowledge, both current and future looking. Provides guidance and support to colleagues, by sharing latest developments and/or new methodologies to enhance/simplify processes and procedures. Consistently looks for ways to develop new methodologies and approaches. Can troubleshoot and resolve challenging issues using a structured approach.

Benefits:

• 25 DAYS OF HOLIDAY
• MARKET-LEADING PENSION
• GROUP LIFE ASSURANCE
• GROUP INCOME PROTECTION
• SEASON TICKET LOANS
• PRIVATE MEDICAL INSURANCE
• SUBSIDISED STAFF DINING ROOM
• CHARITABLE DONATIONS/ GIVE AS YOU EARN
• EYE CARE
• FLEXIBLE BENEFITS
• ADDITIONAL ANNUAL LEAVE
• COMPUTER PRODUCTS
• CHARITY DAYS
• CRITICAL ILLNESS AND CRITICAL ILLNESS SPOUSE/PARTNER
• CYCLE TO WORK
• DENTAL INSURANCE
• PERSONAL ACCIDENT INSURANCE
• TRAVEL INSURANCE
• VEHICLE BREAKDOWN COVER
• ELDERCARE
• WORKPLACE NURSERY SCHEME
• ELECTRIC VEHICLE SCHEME

If you have a disability, health condition or are neuro-diverse and may benefit from some adjustments and support during the recruitment experience, then just ask. We do not want our hiring process to be a barrier for you. Finally, please note that no candidate will meet every single desired requirement. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to hear more about you!