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- Tasks: Manage key foodservice accounts in the UK and Belgium, ensuring customer satisfaction and driving new product innovation.
- Company: Join a dynamic company focused on food safety, quality assurance, and customer-centric solutions.
- Benefits: Enjoy opportunities for travel, collaboration with diverse teams, and a culture that values integrity and growth.
- Why this job: Be part of a team that drives impactful change in the foodservice industry while developing your career.
- Qualifications: Bachelor's degree in Business or related field; experience in account management and commercial baking knowledge preferred.
- Other info: Must be willing to travel and embody the company's core values in all aspects of work.
The predicted salary is between 36000 - 60000 £ per year.
Summary:
Manages major food service commercial customer (UK & Belgium), through internal collaboration with Supply Chain, Operations, Research & Development (R&D), Procurement, Finance, and Quality Assurance (QA) teams. The primary focus will be to drive assured supply, Food Safety and Quality Assurance (FSQA), new product innovation, and exemplary customer management and support while managing P&L.
Major Duties and Responsibilities:
- Develop and maintain strong relationships with our customer at all levels to understand their needs and ensure exemplary customer satisfaction.
- Ensure delivery and tracking of businesses relevant short and long-term business goals and objectives.
- Collaborate with internal teams including Supply Chain, Operations, Finance, Procurement R&D, and QA to ensure seamless delivery of assured supply, FSQA, financial, projects and performance goals.
- Gain a thorough understanding of customer pricing mechanisms and key cost drivers to support customer pricing negotiations.
- In depth business knowledge to enable internal leadership of customer driven projects ensuring provision of accurate data to finance for calculation and tracking of results.
- Drive initiatives to ensure assured supply, adherence to FSQA standards, cost savings, and Plan to Win goals.
- Uncover new product opportunities to drive incremental sales by working closely with customers’ and internal teams to develop and launch new products that meet customer needs.
- Provide exemplary customer management and support through building and maintaining both customer and internal relationships, addressing any issues or concerns promptly and effectively.
- Monitor market trends and competitor activities to identify opportunities for growth and improvement.
- Prepare and present reports on account performance, internal and external customer presentations, ad hoc customer requests for information
- Work with Supply Chain to ensure an accurate forecast and capacity models are maintained, ensuring robust contingencies are in place during key periods of the trading calendar.
- Any other responsibilities that may be assigned from time to time.
Qualifications and Experience:
- Bachelor’s degree in Business, Marketing, or a related field or equivalent experience
- Proven experience in account management, preferably with large commercial foodservice accounts
- Commercial baking knowledge
- Strong understanding of supply chain, FSQA, and product development processes
- Excellent communication, negotiation, and interpersonal skills
- Ability to work collaboratively with cross-functional teams
- Strong analytical and problem-solving abilities
Behavioural Competencies:
- High levels of personal integrity
- Highly organised
- Open and honest management style
- Proactive and confident
- Takes responsibility for own development
- Data-driven decision maker
- Ability to communicate at all levels – written, verbal, facilitator, presentation.
- Change driver
- Enthusiastic and able to motivate other employees
- Able to work as part of a team and individual self-reliance through direction, coaching, support and delegation
Expectations:
- Must be willing to travel/relocate to support business needs.
- Will demonstrate, promote and exemplify the Company’s Core Values in People, Quality and Growth.
Key Account Manager employer: C.H. Guenther & Son
Contact Detail:
C.H. Guenther & Son Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarize yourself with the foodservice industry in the UK and Belgium. Understanding local market trends, customer preferences, and competitor activities will give you an edge in discussions and help you tailor your approach to meet specific customer needs.
✨Tip Number 2
Network with professionals in the foodservice sector. Attend industry events, webinars, or join relevant online forums to connect with potential colleagues and customers. Building relationships can provide valuable insights and open doors for opportunities.
✨Tip Number 3
Brush up on your negotiation skills. As a Key Account Manager, you'll need to navigate pricing discussions and contract negotiations effectively. Consider role-playing scenarios with friends or colleagues to practice your approach.
✨Tip Number 4
Stay updated on food safety and quality assurance standards. Being knowledgeable about FSQA will not only help you in managing customer expectations but also demonstrate your commitment to maintaining high standards in your work.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Key Account Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in account management, particularly with large commercial foodservice accounts. Emphasize your skills in communication, negotiation, and collaboration with cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the foodservice industry and your ability to drive customer satisfaction. Mention specific examples of how you've successfully managed accounts and collaborated with internal teams in the past.
Highlight Relevant Skills: In your application, make sure to emphasize your analytical and problem-solving abilities, as well as your knowledge of supply chain processes and FSQA standards. These are crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at C.H. Guenther & Son
✨Understand the Customer's Needs
Before the interview, research the major foodservice customers in the UK and Belgium. Be prepared to discuss how you would develop and maintain strong relationships with these clients, ensuring their needs are met and satisfaction is achieved.
✨Showcase Your Collaboration Skills
Highlight your experience working with cross-functional teams such as Supply Chain, Operations, and R&D. Prepare examples of how you've successfully collaborated in the past to achieve business goals and ensure seamless delivery.
✨Demonstrate Analytical Abilities
Be ready to discuss your analytical skills and how they have helped you in previous roles. Provide specific examples of how you've used data to drive decision-making, particularly in pricing negotiations or project management.
✨Prepare for Behavioral Questions
Expect questions that assess your personal integrity, organizational skills, and ability to motivate others. Think of situations where you've demonstrated these competencies and be ready to share them during the interview.
