Commercial Account Manager

Job Title: Account Manager – Commercial

Location: Arundel House – Bury

Reporting into: Commercial Director Europe

Job Summary: Manages multiple commercial channels, foodservice and retail, through internal collaboration with Supply Chain, Operations, Research & Development (R&D), Procurement, Finance, and Quality Assurance (QA) teams. The primary focus will be to drive growth, assured supply, Food Safety and Quality Assurance (FSQA), new product innovation, and exemplary customer management and support while managing P&L.

Key Responsibilities:

• Develop and maintain strong relationships with customers at all levels to understand their needs and ensure exemplary customer satisfaction
• Ensure tracking and delivery of businesses relevant short and long-term business goals and objectives.
• Collaborate with internal teams including Supply Chain, Operations, Finance, Procurement R&D, and QA to ensure seamless delivery of assured supply, FSQA, financial, project and performance goals.
• Gain a thorough understanding of customer pricing mechanisms and key industry cost drivers to support customer pricing negotiations.
• In depth business knowledge to enable internal leadership of customer driven projects ensuring provision of accurate data to finance for calculation and tracking of results.
• Drive initiatives to ensure assured supply, adherence to FSQA standards, cost savings, and collaborative goals.
• Continuous driving of new product opportunities to drive incremental sales by working closely with customers’ and internal teams to develop and launch new products that meet customer needs.
• Provide exemplary customer management and service support through building and maintaining both customer and internal relationships, addressing any issues or concerns promptly and effectively.
• Monitor market trends and competitor activities to identify opportunities for growth and improvement.
• Prepare and present reports on account performance, internal and external customer presentations, ad hoc customer requests for information
• Work with Supply Chain to ensure an accurate forecast and capacity models are maintained, ensuring robust contingencies are in place during key seasonal periods of the trading calendar.
• Collaborate and coordinate on Global Accounts with other European CHG partners.
• Any other responsibilities that may be assigned from time to time.

Qualifications and Experience:

• Bachelor’s degree in Business, Marketing, or a related field or equivalent experience
• Proven experience in account management, preferably with large commercial foodservice accounts
• Commercial baking knowledge is desired
• Strong understanding of supply chain, FSQA, and product development processes
• Excellent communication, negotiation, and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Strong analytical and problem-solving abilities

Behavioural Competencies:

• Entrepreneurial drive
• High levels of personal integrity
• Highly organised
• Open and honest management style
• Proactive and confident
• Takes responsibility for own development
• Data-driven decision maker
• Ability to communicate at all levels – written, verbal, facilitator, presentation.
• Change driver
• Enthusiastic and able to motivate other employees
• Able to work as part of a team and individual self-reliance through direction, coaching, support and delegation

Expectations:

• Must be willing to travel/relocate to support business needs.
• Will demonstrate, promote and exemplify the Company’s Core Values