At a Glance
- Tasks: Support clients with CODAS ERP software, diagnose issues, and assist in implementations.
- Company: Join a dynamic team at CDS, experts in liquid fuels distribution software.
- Benefits: Enjoy hybrid working, competitive salary, private healthcare, and 25 days annual leave.
- Other info: Occasional travel may be required, including potential trips abroad.
- Why this job: Build a career with training opportunities and a clear path for growth in a supportive environment.
- Qualifications: Experience in systems analysis and customer service; strong communication skills are essential.
The predicted salary is between 20000 - 30000 € per year.
An exciting position has arisen for a Junior Application Support Analyst to join the CDS Support team, primarily providing CODAS subject matter expertise to our growing customer base across Support and Implementation Projects. CODAS is complete end-to-end ERP software designed to handle all aspects of day-to-day running of a liquid fuels distribution business.
Key Responsibilities:
- Become a CODAS Subject Matter Expert
- Provide application support to clients via telephone, email and remote access
- Diagnose incidents and assess priority
- Assist on new customer implementations
- Implement functionality for existing customers
- Create internal and external training and documentation
We are searching for a candidate who is looking to build a career with us. We will invest time and training (internally and externally) to help achieve a bright career for the chosen applicant, with a clear career path for the future. In return, we are looking for someone who is keen to make a long-term commitment to the company, is eager to take on challenges, and achieving success.
The successful candidate will be flexible and eager to assist across the other teams in the business as required, for both learning and business need. Occasional planned out of hours sessions and weekend work may be required as part of the role. Although most customer interaction has moved to virtual sessions this role will require occasional travel to client sites including the possibility of trips abroad (within Europe) which could last several days at a time at short notice. Due to the complex nature of CODAS, the first 12 months in the role will be spent working in the Implementations team to learn the system. Upon successful completion of training the role will transition to the Support Services team.
Required Skills:
- Experience in systems analysis (preferably an ERP)
- Experience in a customer facing position
- Analytical problem solver
- Ability to provide a professional and enthusiastic service, ensuring that any interactions clients have with the company are positive
- Strong verbal and written communication skills
- Desire and ability to become an expert in complex applications
Benefits offered:
- Salary range depending on experience £25,000 - £30,000
- Hybrid / flexible working arrangements
- Company pension scheme
- Death in service benefit of 6x salary
- Permanent health insurance
- Private health care for family
- Employee assistance programme
- 25 days annual leave plus statutory bank holidays
- Free onsite parking
Junior Application Support Analyst in Salford employer: C.D.S. (CODAS)
Join a dynamic team as a Junior Application Support Analyst, where your growth is our priority. We offer a supportive work culture with extensive training opportunities, flexible working arrangements, and a comprehensive benefits package, including private healthcare and a generous annual leave policy. With the chance to become a subject matter expert in our innovative CODAS ERP software, you'll be part of a company that values long-term commitment and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Application Support Analyst in Salford
✨Tip Number 1
Familiarise yourself with CODAS and its functionalities. Understanding the software will not only help you during interviews but also demonstrate your commitment to becoming a subject matter expert.
✨Tip Number 2
Highlight any previous experience in customer-facing roles. Emphasising your ability to provide excellent service will show that you can handle client interactions effectively, which is crucial for this position.
✨Tip Number 3
Prepare to discuss your analytical problem-solving skills. Be ready to share examples of how you've diagnosed and resolved issues in past roles, as this will be key in demonstrating your fit for the role.
✨Tip Number 4
Express your eagerness to learn and grow within the company. Since the role involves training and transitioning between teams, showing your enthusiasm for personal development will make you a more attractive candidate.
We think you need these skills to ace Junior Application Support Analyst in Salford
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Junior Application Support Analyst.
Highlight Relevant Experience:Emphasise any previous experience in systems analysis or customer-facing roles. Provide specific examples of how you've solved problems or provided support in similar situations, especially related to ERP systems.
Show Enthusiasm for Learning:Express your eagerness to learn and grow within the company. Mention your willingness to undergo training and your commitment to becoming a subject matter expert in CODAS.
Craft a Strong Cover Letter:Write a compelling cover letter that not only summarises your CV but also conveys your passion for the role and the company. Make sure to address how you can contribute to the team and your long-term commitment to the company.
How to prepare for a job interview at C.D.S. (CODAS)
✨Understand CODAS Inside Out
Before the interview, take some time to familiarise yourself with CODAS and its functionalities. Knowing the ins and outs of the software will not only impress your interviewers but also show your commitment to becoming a subject matter expert.
✨Showcase Your Customer Service Skills
Since this role involves direct client interaction, be prepared to discuss your previous experiences in customer-facing positions. Highlight specific examples where you successfully resolved issues or provided exceptional service.
✨Demonstrate Analytical Problem-Solving
Prepare to discuss scenarios where you've had to analyse problems and come up with effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Express Your Eagerness to Learn
The company is looking for someone who is keen to learn and grow within the role. Be sure to convey your enthusiasm for training opportunities and your willingness to take on challenges as you transition from the Implementations team to Support Services.
