Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead global HR service delivery and drive continuous improvement across regions.
- Company: Dynamic investment management firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team and thrive in a data-driven culture.
- Why this job: Shape HR strategy and make a real impact in a global environment.
- Qualifications: 8+ years in HR, with leadership experience in shared services.
The predicted salary is between 75000 - 110000 £ per year.
This is a senior HR operations leadership role responsible for driving global HR service delivery across the UK, US, and additional regions. The Assistant Director will oversee a small team split between London and the US and report directly to the HR Operations Director. They will act as a hands-on team leader while also shaping strategy, governance, and continuous improvement for HR Shared Services.
The role is ideal for someone who has operated in HR shared services leadership, understands knowledge management, and is comfortable influencing across global HR, COEs, and technology teams.
Core Responsibilities- Operational leadership of global HR Shared Services, ensuring consistent service delivery, SLA adherence, and a strong employee/manager experience across regions.
- Performance management using data to track volume, cycle time, backlog, and customer satisfaction, driving continuous improvement.
- Escalation leadership for complex service issues, coordinating with COEs and regional HR.
- Ownership of the global HR Knowledge Hub, including governance, content standards, taxonomy, lifecycle management, and audit practices.
- Driving knowledge governance and content accuracy, ensuring global consistency while accommodating local regulatory needs.
- Integration of knowledge into HR systems such as ServiceNow HRSD, case management, and virtual agent workflows.
- Continuous improvement and process standardisation, reducing repeat inquiries and improving self-service adoption.
The Assistant Director will act as a team leader, providing coaching, oversight, and operational direction across London and US-based team members.
Candidate ProfileTargeting candidates in the £75-110K London market, we should look for:
- 8+ years HR experience with at least 3 years in HR shared services or HR operations leadership
- Strong background in knowledge management, governance, and digital self-service
- Experience with ServiceNow HRSD or similar platforms
- Comfortable operating in global or multi-regional environments
- Ability to balance strategic thinking with hands-on operational leadership
This role suits someone who:
- Has led HR service delivery in a shared services model
- Enjoys building structure, governance, and scalable processes
- Is confident influencing COEs, regional HR, and technology partners
- Can lead a small team while also driving global initiatives
- Thrives in a data-driven, continuous-improvement environment
Assistant Director - HR Shared Services employer: C & C search
Contact Detail:
C & C search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director - HR Shared Services
✨Tip Number 1
Network like a pro! Reach out to your connections in HR and investment management. Let them know you're on the lookout for opportunities, and don't hesitate to ask for introductions or referrals. Personal connections can often lead to job openings that aren't advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their HR shared services model and think about how your experience aligns with their needs. We want you to showcase your knowledge management skills and operational leadership during those chats!
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your experience in HR operations and how you've driven continuous improvement in previous roles. We recommend rehearsing with a friend or in front of a mirror to build confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our global HR initiatives.
We think you need these skills to ace Assistant Director - HR Shared Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Director role. Highlight your HR shared services leadership experience and any relevant achievements that showcase your ability to drive global HR service delivery.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with knowledge management and how you’ve influenced teams in previous positions. Keep it engaging and personal!
Showcase Your Data Skills: Since this role thrives on data-driven decision-making, be sure to include examples of how you've used data to improve performance in HR operations. This could be anything from tracking customer satisfaction to reducing cycle times.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at C & C search
✨Know Your HR Shared Services Inside Out
Make sure you understand the ins and outs of HR shared services. Brush up on your knowledge management principles and be ready to discuss how you've implemented governance and continuous improvement in previous roles. This will show that you're not just familiar with the concepts, but that you can apply them effectively.
✨Showcase Your Leadership Style
As a potential team leader, it's crucial to demonstrate your leadership style during the interview. Prepare examples of how you've successfully led teams in the past, especially in a hybrid environment. Highlight your coaching techniques and how you’ve driven performance management using data.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in complex service issues. Think about past challenges you've faced in HR operations and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Familiarise Yourself with Relevant Technologies
Since the role involves working with platforms like ServiceNow HRSD, make sure you're familiar with these technologies. If you have experience with similar systems, be prepared to discuss how you've used them to enhance service delivery and improve self-service adoption.