At a Glance
- Tasks: Build strong client relationships and drive change in the environmental sector.
- Company: Join Bywaters, a leader in waste management and recycling solutions.
- Benefits: Competitive salary, birthday leave, gym discounts, and exclusive retailer offers.
- Other info: Dynamic environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact on sustainability while growing your career.
- Qualifications: Excellent communication skills and experience managing client needs.
The predicted salary is between 35000 - 45000 £ per year.
Are you passionate about building strong client relationships and making a real impact in the environmental sector? Do you thrive in a dynamic, fast-paced environment where your expertise can drive change? Are you ready to take the next step in your career and join a forward-thinking organisation committed to sustainability? We are currently looking for a Client Relationship Manager to join our vibrant team in Greater London—a role that offers exciting opportunities to grow, innovate, and make a difference in the waste management and recycling industry.
Hours of Work: Full time
Responsibilities:
- Managing the customer relationship at multiple levels, serving as a consultant and trusted business advisor to your portfolio of clients
- Working closely with cross functional internal teams to ensure the timely and successful delivery of our solutions according to SLA standards
- Acting as the lead point of contact for any queries and escalations
- Implementing strategic retention and growth plans for each client
- Managing budgets and invoicing for multiple clients
- Managing and updating the CRM database
- Attending monthly & quarterly KPI meetings
- Producing periodic reports
- Collaborating with the Sales team to identify new growth opportunities
- Sourcing new innovations to improve your clients' recycling performance
Candidate’s Experience & Skills:
- Essential: Excellent interpersonal & communication skills both written and verbal
- Essential: Proficiency in using Microsoft Word, Excel, Outlook and PowerPoint
- Experience of managing client’s needs and expectations
- Excellent verbal and written communication skills
- Ability to communicate with people from all levels of an organisation
- A flexible approach to working
- Strong presentation and negotiation skills
- Desirable: Knowledge of waste management
Benefits:
- Competitive Salary package
- Birthday Leave to celebrate your special day
- Discounted gym membership to keep you active and healthy
- Exclusive discounts across thousands of retailers, restaurants, cinemas, travel, and more
- Cycle to work scheme
- Tech scheme
- Enhanced EAP program with free counselling
- Life Assurance scheme
- Company sick pay to support your well-being
Meet the Organisation: Who We Are and What We Do
Bywaters is a leading provider of waste management and recycling solutions passionate about creating a sustainable future. As an equal opportunities employer, we are committed to fostering a diverse and inclusive workplace. We believe in empowering our team members and creating an environment where everyone can thrive and contribute to our mission of environmental responsibility.
Client Relationship Manager employer: Bywaters
Bywaters is an exceptional employer that prioritises sustainability and employee well-being, offering a vibrant work culture in Greater London. With competitive salaries, unique benefits like Birthday Leave and discounted gym memberships, and a strong commitment to professional growth, we empower our Client Relationship Managers to make a meaningful impact in the waste management sector while enjoying a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the environmental sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to sustainability. Think about how your skills can help them achieve their goals. Practise common interview questions and come up with examples that showcase your client relationship management experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re proactive and really want to be part of our mission in the waste management and recycling industry.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for building client relationships shine through. We want to see how your passion aligns with our commitment to sustainability and making a real impact in the environmental sector.
Tailor Your CV:Make sure to customise your CV to highlight your experience in managing client needs and expectations. Use specific examples that demonstrate your excellent communication skills and ability to work with cross-functional teams, as these are key for us.
Be Clear and Concise:In your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your qualifications and experiences effectively without unnecessary fluff. Remember, we’re looking for someone who can communicate well at all levels!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our vibrant team in Greater London.
How to prepare for a job interview at Bywaters
✨Know Your Clients
Before the interview, research Bywaters and their client base. Understand their values, services, and recent projects in waste management. This will help you demonstrate your passion for building strong client relationships and show that you're genuinely interested in making an impact.
✨Showcase Your Communication Skills
As a Client Relationship Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients in the past. Be ready to discuss how you handle queries and escalations, as well as how you tailor your communication style to different audiences.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully managed client expectations or resolved issues. Highlight your strategic thinking and how you've implemented retention and growth plans. This will showcase your ability to act as a trusted business advisor.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about Bywaters' approach to sustainability and client management. This not only shows your interest but also helps you assess if the company aligns with your values and career goals.
