Area ICS Manager (IT) | High Wycombe (United Kingdom) | Full-time (40 Hours) | Permanent

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

This management position provides information and communication services and leadership that enable the Church to effectively respond as the Lord hastens the work. The area IC (Information and Communication Services) manager's purpose is to ensure that area technology needs are met. This is done by working closely with area leadership to understand needs, priorities, and directions, and assist in the creation of technology plans. The area IC manager is responsible for all information and communication technology within the area, ensures users of IT are well served, and represents all aspects of IT. This role ensures that Church policies and procedures are followed. This role also communicates effectively with headquarters IC and coordinates needs and solutions where appropriate. The area IC manager leads the IC team and ensures the right people are working effectively in their roles in a simple and affordable way. The area IC manager reports to the area support services manager and is a contributing member of any area technology councils and committees. This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.

Responsibilities

• Provides trusted consulting to key area technology stakeholders as described in the area IC support model and to headquarters departments and IC divisions and portfolios.
• Helps them to understand how technology can and should be used to meet the area's vision and needs.
• Identifies technology risks; recommends and executes actions to comply with policies and standards and meet area needs.
• Ensures area compliance to global church policies, standards, and processes.
• Works closely with headquarters IC to ensure that all solutions meet headquarters IC security and technical requirements.
• Participates in the development and execution of the area's annual IT plan.
• Manages the overall area IC organization, delegating where possible all tactical work to others, including support managers, technical support representatives, and area technology specialists.
• Manages the area IC budget.
• Manages IT vendor relations, services and contracts.
• Is accountable for IT projects and customer support in the area.
• Measures and reports performance of the area IC team.

Qualifications

• Education: Bachelor's degree in related field or equivalent professional experience.
• Work Experience: 9+ years of experience working in information technology, with at least 2 years working in a leadership role and strategic background. Sound experience in church leadership and superior interpersonal skills to facilitate interaction with key area leaders such as the ASSM, Director for Temporal Affairs, Area Presidency, and other area department managers.
• Demonstrated Skills & Abilities: Ability to learn new concepts and new products as well as possessing strong troubleshooting skills. Strong technical understanding of Windows, networking, and troubleshooting. Ability and willingness to travel when needed. Must be able to fluently speak, read, and write English (Preferred). It is expected that candidate resides or is willing to relocate within an hour from the Area Office in High Wycombe.