At a Glance
- Tasks: Provide 2nd line support and develop software for eCommerce platforms.
- Company: Join a dynamic team focused on innovation and technology.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by solving complex issues and enhancing systems.
- Qualifications: Experience in .NET/C#, SQL, and application support is essential.
The predicted salary is between 40000 - 50000 £ per year.
Role Overview
This role provides 2nd line application support ownership for the organisation’s eCommerce platforms and legacy systems, combined with meaningful hands-on software development. The successful candidate will serve as a key bridge between support and engineering teams, ensuring rapid incident resolution while driving root-cause fixes, system enhancements, and long-term stability. The role is primarily focused on support (60–70%), including incident ownership and problem management, with a secondary focus (30–40%) on development, bug fixing, and platform modernisation. This position is ideal for a technically strong engineer who is comfortable working in live production environments and takes ownership of issues end-to-end.
Key Responsibilities
- Application Support (Primary – 60–70%)
- Deliver 2nd line technical support for eCommerce platforms and legacy applications, resolving complex issues escalated from 1st line teams.
- Investigate and diagnose incidents using logs, SQL queries, API debugging tools, monitoring platforms, and code analysis.
- Take ownership of high-priority incidents and problem records from initial triage through to resolution and prevention.
- Collaborate with 1st line support, IT operations, and business stakeholders to prioritise and communicate effectively.
- Manage incidents, service requests, and changes via JIRA (or equivalent) with accurate documentation and audit trails.
- Conduct root cause analysis (RCA) and implement permanent fixes to reduce recurrence.
- Maintain system configurations, data integrity, and environment stability in line with change control processes.
- Ensure adherence to Service Level Agreements (SLAs) for response and resolution times.
- Software Development & Enhancement (Secondary – 30–40%)
- Develop, maintain, and enhance features across web, API, and backend systems using .NET/C#, frontend frameworks, and legacy codebases.
- Implement bug fixes and improvements identified through support activities.
- Troubleshoot and resolve issues across the full technology stack (frontend, APIs, databases).
- Participate in code reviews and uphold coding standards and best practices.
- Work with internal and third-party APIs and integrations (e.g., Microsoft, Adobe, payment providers).
- Support CI/CD pipelines, deployments, and DevOps practices.
- Contribute to platform modernisation initiatives, including microservices, cloud migration, containerisation, and automation.
- Continuous Improvement
- Identify recurring issues and drive long-term solutions through code fixes, automation, or process improvements.
- Enhance monitoring, alerting, observability, and runbooks to reduce mean time to resolution (MTTR).
- Contribute to knowledge sharing, maintaining documentation, troubleshooting guides, and internal wikis.
- Challenge inefficient processes, system behaviours, or business logic and recommend improvements.
Essential Skills & Experience
Technical Skills
- Strong expertise in debugging and troubleshooting web-based applications and distributed systems.
- Proficiency in .NET / C# and RESTful API development.
- Solid experience with SQL and relational databases (querying, performance, troubleshooting).
- Working knowledge of frontend technologies: React, JavaScript/TypeScript, HTML, CSS.
- Experience using API testing/debugging tools (e.g., Postman, Swagger).
- Familiarity with version control (Git) and CI/CD pipelines.
- Understanding of application architecture and integrations.
Support & Analytical Skills
- Proven experience in 2nd line application support, ideally within eCommerce or high-transaction environments.
- Strong problem-solving and root cause analysis capability.
- Experience working within SLA-driven support environments.
- Familiarity with ticketing systems (e.g., JIRA, Freshdesk).
Software Support Developer in Leatherhead employer: Bytes
As a Software Support Developer at our organisation, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages continuous learning and growth. Located in a vibrant area, our team is dedicated to driving meaningful change in eCommerce, making this an ideal place for those seeking a rewarding career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Developer in Leatherhead
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Bytes or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Bytes.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Bytes.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Bytes that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Support Developer in Leatherhead
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Bytes.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Bytes and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Bytes
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Bytes uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
