At a Glance
- Tasks: Execute core Service Operations activities, ensuring smooth service delivery from quote to billing.
- Company: Join a dynamic team focused on operational excellence and collaboration.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to learn in a fast-paced environment with potential for career growth.
- Why this job: Be part of a crucial role that ensures operational reliability and customer satisfaction.
- Qualifications: GCSEs in English and Maths; strong attention to detail and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Service Operations Specialist is responsible for the accurate and timely execution of core Service Operations activities, supporting the smooth delivery of Services from quote through to delivery handover and billing. The role focuses on executing established Service Operations processes to a high standard, ensuring data accuracy, correct financial coding, and clear coordination with Sales, PMO, Delivery, Partners, and Finance. The specialist plays a key role in maintaining operational reliability and consistency across Services.
KEY RESPONSIBILITIES:
- Core Service Operations Execution
- Process service quotes and orders accurately, ensuring correct use of systems and service taxonomy.
- Manage service order lifecycle from quote through to delivery handover and invoicing.
- Raise, amend, and maintain quotes and orders in line with agreed processes.
- Create and manage job numbers, coordinating with PMO and Delivery as required.
- Ensure services are billed accurately and efficiently, supporting reconciliation of monthly billing.
- Operational Coordination
- Manage incoming requests via Service Operations mailboxes and queues.
- Liaise effectively with Sales, PMO, Delivery, Finance, Legal, and Partners to progress Service Operations activity.
- Maintain operational records, spreadsheets, and supporting documentation.
- Support renewal management for contracted services and products.
- Systems & Process Adherence
- Use multiple business systems daily in line with Service Operations processes.
- Support accurate tracking, reporting, and forecasting inputs as required.
- Follow established governance, approval, and escalation routes.
- Cover other Services Operations areas during planned absence or sickness.
WIDER TEAM NETWORK:
Internal: Service Operations Team Lead, Sales & Sales Support, PMO / Project Management, Delivery & Managed Services, Finance, Legal.
External: Approved Services Partners, Customers (operational coordination only).
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications: Minimum GCSEs (A-C) English & Mathematics (ESSENTIAL).
Experience: Administrative or operational support experience (DESIRABLE).
Skills & Attributes: Strong attention to detail and accuracy (ESSENTIAL), Ability to manage multiple tasks and priorities (ESSENTIAL), Clear written and verbal communication (ESSENTIAL), Comfortable working to defined processes and deadlines (ESSENTIAL), Willingness to learn and adapt in a fast‑paced services environment (ESSENTIAL), Proficiency in Microsoft 365 tools, including Excel, Teams, and Copilot (DESIRABLE).
MEASURES & GOALS:
- Operational accuracy: Correct processing of quotes, orders, and billing (Ongoing).
- Timely execution: Service Ops tasks completed within agreed SLAs (Ongoing).
- Process adherence: Compliance with Service Ops processes and controls (Ongoing).
- Financial hygiene: Correct financial tagging and job setup (Monthly).
- Stakeholder support: Clear, responsive coordination with Sales, PMO, Delivery (Ongoing).
Service Operations Specialist in Leatherhead employer: Bytes
As a Service Operations Specialist, you will thrive in a dynamic and supportive work environment that prioritises accuracy and operational excellence. Our company fosters a culture of collaboration, offering ample opportunities for professional growth and development while ensuring a healthy work-life balance. Located in a vibrant area, we provide unique advantages such as access to diverse resources and a network of industry professionals, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Specialist in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in service operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service operations. Think about how your skills in managing multiple tasks and attention to detail can shine through in your answers.
✨Tip Number 3
Showcase your tech skills! Be ready to discuss your experience with Microsoft 365 tools, especially Excel and Teams, as these are crucial for the role. Maybe even bring examples of how you've used them effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Service Operations Specialist in Leatherhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Operations Specialist role. Highlight your experience in administrative or operational support, and don’t forget to mention your attention to detail and ability to manage multiple tasks!
Showcase Your Skills:We want to see your clear written and verbal communication skills shine through. Use examples from your past experiences to demonstrate how you’ve effectively coordinated with different teams or managed service operations.
Be Process-Oriented:Since this role is all about following established processes, make sure to mention any experience you have with adhering to systems and processes. Show us that you’re comfortable working within defined guidelines and can handle deadlines like a pro!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bytes
✨Know Your Service Operations
Familiarise yourself with the core responsibilities of a Service Operations Specialist. Understand the processes involved in managing service quotes, orders, and billing. This will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Showcase Your Attention to Detail
Since this role requires strong attention to detail, prepare examples from your past experiences where you successfully managed multiple tasks while maintaining accuracy. Highlight how you ensured data integrity and followed processes to achieve operational reliability.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've liaised with different teams in previous roles, as this will showcase your ability to coordinate effectively with Sales, PMO, and Finance.
✨Demonstrate Your Adaptability
The fast-paced nature of the services environment means adaptability is crucial. Prepare to discuss situations where you've had to learn quickly or adapt to new processes. This will show that you're not only willing to learn but can thrive in a dynamic setting.
