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- Tasks: Lead a team to build strong relationships with top customers and align Cloud solutions with their goals.
- Company: Bytes is a leading IT solutions provider, dedicated to modernising infrastructures for SMEs and corporations.
- Benefits: Enjoy 25 days holiday, hybrid working, on-site gym, and wellness events.
- Why this job: Join a culture of innovation and collaboration while making a real impact in the tech industry.
- Qualifications: 3+ years in Technical Account Management and strong expertise in Cloud technologies required.
- Other info: Be part of a certified Great Place to Work and support over 85 charities.
The predicted salary is between 72000 - 108000 £ per year.
Randalls Way, Leatherhead KT22 7TW, UK
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organisations to modernise and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition, and inclusivity and offer a wide range of benefits to support staff wellbeing.
- Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
- 25 days holiday per annum plus bank holidays and Christmas period
- Excellent learning and development opportunities
- Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
- Company wellbeing and social events
- Sports and social clubs
- Incentive trips
- Employee Assistance Programme
- Discounted private healthcare
- EV scheme and Ride to Work scheme
- Winners of an array of industry awards
- Great Place to Work Certified
- Sunday Times Top 100 Best Places to Work
- Supporters of 85+ charities with strong commitment to diversity and sustainability
POSITION DETAILS:
Position Title: Head of Technical Account Management
Reports to: Divisional Director for Cloud Sales
Team: Technical Account Management
PURPOSE OF JOB:
The Technical Account Manager will play a key role in building and maintaining strategic relationships with our top customers, ensuring that their business objectives, technical challenges, and Cloud-related goals are aligned with the solutions and services offered by Bytes. This is a highly customer-focused role, combining technical expertise, strategic consulting, and account management to ensure our customers derive maximum value from their Cloud investments.
A strong technical acumen across Cloud technologies (AWS, Azure, and complementary third-party products) is essential, as well as the ability to stay ahead of the latest technological advancements and communicate their impact to key stakeholders. You will work collaboratively across Account Management, Cloud Success, and Service Delivery teams to ensure customers are leveraging the full breadth of Bytes' products, services, and software. This role is perfect for someone who has an outstanding record in delivering for customers and thrives in building teams.
KEY RESPONSIBILITIES:
- Work alongside our top customers to understand their business goals, pain points, and technical requirements to align Cloud solutions.
- Lead, mentor, and manage the Technical Account Management team to ensure optimal performance and professional growth.
- Develop and implement strategies to drive Microsoft revenue across all technologies, Bytes services, and Bytes managed services.
- Establish the team as the "go to" technical resource for customers who require proactive support elements of our support service.
- Act as the primary technical advisor for key accounts, positioning additional Bytes products and services to enhance the customer's technology stack.
- Proactively identify and address recurring technical issues and drive service improvement.
- Ensure the team's alignment with the company's overall strategic objectives and goals.
- Provide thought leadership internally and externally in your area of specialism.
- Set and monitor KPIs to measure the success of the Technical Account Management team.
INDIVIDUAL RESPONSIBILITIES:
- Schedule regular cadence with customers and team members.
- Assist in new business development through showing the value of technical account management in early stage meetings.
- Drive engagement and strategy with C level resources within customers.
- The ability to drive and motivate a team to be highly proactive and customer focused.
- Engage proactively with our support teams to identify areas of high support in order to proactively remediate them for future.
- Review available data to identify customer gaps to drive new cloud workloads and consumption opportunities.
WIDER TEAM NETWORK:
Internal: Pre-sales, Sales, Customer Success, Sales and Sales Specialist Teams, Delivery, Marketing and Support.
External: Clients, Vendors and Partners.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
Educated to A-level standard.
Professional Qualifications: Architect Level Qualifications in Azure or AWS (e.g. Az305), AWS Solution Architect Associate (desirable) or AWS Solution Architect Professional (preferred), Administrator/Developer Level Qualification in Azure or AWS (Az104, AWS Developer, etc), Related qualifications in third party technologies surrounding cloud.
Years of Experience:
3+ years in Technical Account Management at a similar organisation.
6+ years of technical consulting or demonstrable hands-on experience in Solution Design, Enterprise Architecture, or Enterprise Information Technology.
A track record in leading and managing a team.
Other Requirements:
Experience in customer-facing roles.
Experience working in part of a wider project team.
Experience presenting to senior stakeholders.
Core Competencies & Skills:
Expertise in Cloud, Networking, security, Modern Workplace and infrastructure design.
Ability to communicate highly technical concepts effectively to non-technical people.
Ability to coordinate across multiple teams and work as part of a wider project team.
Ability to analyse complex problems and develop innovative, scalable solutions.
Proven ability to work effectively in a collaborative, cross-functional team environment.
Experience in technical presales or post-sales activities, including solution positioning, customer onboarding, and service expansion.
Head of Technical Account Management employer: Bytes
Contact Detail:
Bytes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Account Management
✨Tip Number 1
Familiarise yourself with Bytes' core services and solutions, especially in Cloud technologies like AWS and Azure. Understanding their offerings will help you articulate how your experience aligns with their needs during interviews.
✨Tip Number 2
Network with current or former employees of Bytes on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed technical accounts in the past. Highlight your ability to build relationships and drive customer success, as these are key aspects of the role.
✨Tip Number 4
Stay updated on the latest trends in Cloud technology and account management strategies. Being able to speak knowledgeably about recent advancements will demonstrate your commitment to the field and your readiness for the role.
We think you need these skills to ace Head of Technical Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Technical Account Management and Cloud technologies. Use specific examples that demonstrate your ability to build relationships with customers and lead teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with Bytes' mission and values, particularly in fostering innovation and collaboration.
Highlight Technical Expertise: Clearly outline your technical qualifications, especially any certifications in AWS or Azure. Discuss your experience with Cloud solutions and how you've successfully addressed customer challenges in previous roles.
Showcase Leadership Skills: Emphasise your experience in leading teams and mentoring others. Provide examples of how you've driven performance and professional growth within your team, as this is crucial for the Head of Technical Account Management position.
How to prepare for a job interview at Bytes
✨Showcase Your Technical Expertise
As the Head of Technical Account Management, you'll need to demonstrate a strong understanding of Cloud technologies like AWS and Azure. Be prepared to discuss your experience with these platforms and how you've leveraged them to solve customer challenges in the past.
✨Emphasise Customer-Centric Strategies
This role is highly customer-focused, so highlight your experience in building and maintaining strategic relationships. Share specific examples of how you've aligned technical solutions with customer business goals and the impact it had on their success.
✨Demonstrate Leadership Skills
You'll be leading a team, so it's crucial to showcase your leadership abilities. Discuss your approach to mentoring and managing teams, and provide examples of how you've motivated your team to achieve high performance and customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think of examples where you've identified recurring issues and implemented strategies for improvement, as well as how you would engage with C-level stakeholders.
