Head of Technical Account Management
Head of Technical Account Management

Head of Technical Account Management

Reading Full-Time 72000 - 108000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to build strong relationships with top customers and align Cloud solutions with their goals.
  • Company: Bytes is a leading IT solutions provider, dedicated to modernising infrastructures for SMEs and corporations.
  • Benefits: Enjoy 25 days holiday, hybrid working, on-site gym, social events, and excellent learning opportunities.
  • Why this job: Join a culture of innovation and inclusivity while making a real impact in the tech industry.
  • Qualifications: 3+ years in Technical Account Management and strong expertise in Cloud technologies required.
  • Other info: Be part of a certified Great Place to Work and support over 85 charities.

The predicted salary is between 72000 - 108000 £ per year.

Randalls Way, Leatherhead KT22 7TW, UK

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organisations to modernise and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester:

  • 25 days holiday per annum plus bank holidays and Christmas period
  • Excellent learning and development opportunities
  • Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
  • Company wellbeing and social events
  • Sports and social clubs
  • Incentive trips
  • Employee Assistance Programme
  • Discounted private healthcare
  • EV scheme and Ride to Work scheme
  • Winners of an array of industry awards
  • Great Place to Work Certified
  • Sunday Times Top 100 Best Places to Work
  • Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS:

Position Title: Head of Technical Account Management

Reports to: Divisional Director for Cloud Sales

Team: Technical Account Management

PURPOSE OF JOB:

The Technical Account Manager will play a key role in building and maintaining strategic relationships with our top customers, ensuring that their business objectives, technical challenges, and Cloud-related goals are aligned with the solutions and services offered by Bytes. This is a highly customer-focused role, combining technical expertise, strategic consulting, and account management to ensure our customers derive maximum value from their Cloud investments.

A strong technical acumen across Cloud technologies (AWS, Azure, and complementary third-party products) is essential, as well as the ability to stay ahead of the latest technological advancements and communicate their impact to key stakeholders. You will work collaboratively across Account Management, Cloud Success, and Service Delivery teams to ensure customers are leveraging the full breadth of Bytes' products, services, and software. This role is perfect for someone who has an outstanding record in delivering for customers and thrives in building teams.

KEY RESPONSIBILITIES:

  • Work alongside our top customers to understand their business goals, pain points, and technical requirements to align Cloud solutions.
  • Lead, mentor, and manage the Technical Account Management team to ensure optimal performance and professional growth.
  • Develop and implement strategies to drive Microsoft revenue across all technologies, Bytes services, and Bytes managed services.
  • Establish the team as the "go to" technical resource for customers who require proactive support elements of our support service.
  • Act as the primary technical advisor for key accounts, positioning additional Bytes products and services to enhance the customer's technology stack.
  • Proactively identify and address recurring technical issues and drive service improvement.
  • Ensure the team's alignment with the company's overall strategic objectives and goals.
  • Provide thought leadership internally (sales enablement/win wires etc) and externally (speaking events/podcasts/etc) in your area of specialism.
  • Set and monitor KPIs to measure the success of the Technical Account Management team.

INDIVIDUAL RESPONSIBILITIES:

  • Schedule regular cadence with customers and team members.
  • Assist in new business development through showing the value of technical account management in early stage meetings.
  • Drive engagement and strategy with C level resources within customers.
  • The ability to drive and motivate a team to be highly proactive and customer focused.
  • Engage proactively with our support teams to identify areas of high support in order to proactively remediate them for future.
  • Review available data to identify customer gaps (white space) to drive new cloud workloads and consumption opportunities.

WIDER TEAM NETWORK:

Internal: Pre-sales, Sales, Customer Success, Sales and Sales Specialist Teams, Delivery, Marketing and Support

External: Clients, Vendors and Partners

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

  • Educated to A-level standard
  • Professional Qualifications: Architect Level Qualifications in Azure or AWS (e.g. Az305), AWS Solution Architect Associate (desirable) or AWS Solution Architect Professional (preferred), Administrator/Developer Level Qualification in Azure or AWS (Az104, AWS Developer, etc), Related qualifications in third party technologies surrounding cloud - e.g. backup, security, DR, logging & monitoring or developer toolkits.

Years of Experience:

  • 3+ years in Technical Account Management at a similar organisation
  • 6+ years of technical consulting or show a similar chronology of demonstrable hands-on experience in Solution Design, Enterprise Architecture, or Enterprise Information Technology.
  • A track record in leading and managing a team.

Other Requirements:

  • Experience in customer-facing roles
  • Experience working in part of a wider project team
  • Experience presenting to senior stakeholders

Core Competencies & Skills:

  • Expertise in Cloud, Networking, security, Modern Workplace and infrastructure design.
  • Ability to communicate highly technical concepts effectively to non-technical people.
  • Ability to coordinate across multiple teams and work as part of a wider project team.
  • Ability to analyse complex problems and develop innovative, scalable solutions.
  • Proven ability to work effectively in a collaborative, cross-functional team environment.
  • Experience in technical presales or post-sales activities, including solution positioning, customer onboarding, and service expansion.

Head of Technical Account Management employer: Bytes

At Bytes, located in the vibrant town of Leatherhead, we pride ourselves on being an exceptional employer that champions employee growth and wellbeing. Our modern hybrid working environment fosters a culture of innovation and collaboration, complemented by extensive learning opportunities, a supportive team atmosphere, and a range of benefits including 25 days of holiday, an on-site gym, and social events. Join us to be part of a company recognised as a Great Place to Work, where your contributions are valued and you can thrive in your career.
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Contact Detail:

Bytes Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head of Technical Account Management

✨Tip Number 1

Network with current and former employees of Bytes to gain insights into the company culture and expectations for the Head of Technical Account Management role. This can help you tailor your approach and demonstrate your understanding of their values during interviews.

✨Tip Number 2

Stay updated on the latest trends in Cloud technologies, especially AWS and Azure, as well as complementary products. Being able to discuss recent advancements or case studies during your interview will showcase your expertise and passion for the field.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully managed technical account teams in the past. Highlight your leadership style and how you've driven customer satisfaction and team performance, as this is crucial for the role.

✨Tip Number 4

Familiarise yourself with Bytes' product offerings and services. Understanding how these align with customer needs will allow you to speak confidently about how you can enhance their technology stack and drive value for clients.

We think you need these skills to ace Head of Technical Account Management

Cloud Technologies Expertise (AWS, Azure)
Technical Account Management
Strategic Consulting
Team Leadership and Mentoring
Customer Relationship Management
Technical Problem-Solving
Data Analysis for Customer Insights
Communication Skills for Technical Concepts
Project Management
Stakeholder Engagement
Sales Enablement
Service Improvement Strategies
Cross-Functional Collaboration
Experience in Technical Presales/Post-Sales Activities

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in Technical Account Management and Cloud technologies. Use specific examples that demonstrate your ability to build relationships with customers and lead teams.

Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with Bytes' mission and values, and provide examples of how you've successfully managed customer relationships and technical challenges in the past.

Highlight Technical Expertise: Clearly outline your qualifications in Cloud technologies such as AWS and Azure. Include any relevant certifications and explain how they have equipped you to address customer needs effectively.

Showcase Leadership Skills: Emphasise your experience in leading teams and mentoring others. Provide examples of how you've driven team performance and fostered a customer-focused culture in previous roles.

How to prepare for a job interview at Bytes

✨Showcase Your Technical Expertise

As the Head of Technical Account Management, you'll need to demonstrate a strong understanding of Cloud technologies like AWS and Azure. Be prepared to discuss your experience with these platforms and how you've leveraged them to solve customer challenges in the past.

✨Highlight Leadership Skills

This role involves leading and mentoring a team, so it's crucial to showcase your leadership experience. Share examples of how you've motivated teams, driven performance, and fostered professional growth in previous roles.

✨Prepare for Customer-Focused Scenarios

Expect questions about how you would handle specific customer situations. Think of examples where you've successfully aligned technical solutions with business goals, and be ready to explain your approach to building strategic relationships.

✨Demonstrate Strategic Thinking

The ability to develop and implement strategies is key for this position. Be prepared to discuss how you've identified opportunities for service improvement or revenue growth in past roles, and how you plan to apply that thinking at Bytes.

Head of Technical Account Management
Bytes
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  • Head of Technical Account Management

    Reading
    Full-Time
    72000 - 108000 £ / year (est.)

    Application deadline: 2027-04-05

  • B

    Bytes

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