Vendor Alliances Operations Specialist in Surrey

POSITION DETAILS:Position Title:Vendor Alliances Operations SpecialistReports to (POSITION):Head of AlliancesTeam:Vendor AlliancesDepartment:Vendor SolutionsGrade (If Applicable):N/ABYTES:Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.Your Future Starts HereWhy Bytes?Over 800 staff (plans to double in size over the next 5 years)Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin. Winners of an array of industry awardsSunday Times Top 100 Best Places to WorkExcellent training and career prospects offeredFantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company eventsSupporters of 85+ charities with strong commitment to diversity and sustainabilityPURPOSE OF JOB:(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)This role sits at the heart of the Vendor Alliances function, acting as a key enabler of successful vendor partnerships through strong operational governance, commercial insight, and disciplined deal execution. With a primary focus on deal registration, the role ensures vendor opportunities are managed efficiently, accurately, and in line with partner programme requirements, maximising commercial outcomes for Bytes and strengthening vendor confidence. The role also provides structured operational and analytical support to Vendor Alliances Managers, enabling them to focus on strategic vendor growth and Go-To-Market execution.KEY RESPONSIBILITIES: Deal Registration & Vendor GovernanceOwn end-to-end governance of deal registrations across strategic and core vendorsCoordinate with vendors, Vendor Alliances Managers, specialists, and sales teamsEnsure deal registrations are accurate, timely, and compliant with vendor SLAsReview and report on deal registration approval rates and win/loss ratiosUndertake and analyse loss analysis data to inform future alliance activityMaintain CRM as the single source of truth for deal dataVendor Commercial Performance & InsightTrack and manage direct vendor rebates, ensuring accurate governance and reportingProvide data for reporting on renewal retention, refresh potential, and cross-sell / upsell opportunitiesSupport Vendor QBRs, performance reviews, and bi-annual client technology update meetingsAnalyse alliance performance trends to identify risks and growth opportunitiesVendor Alliances Manager EnablementProvide operational, administrative, and analytical support to Vendor Alliances ManagersSupport preparation and coordination of vendor meetings, QBRs, and sales enablement sessionsMaintain internal vendor documentation and SharePoint / Compass pagesSupport tracking of certifications, specialisations, and partner programme requirementsWIDER TEAM NETWORK(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)InternalVendor Alliances Managers, Sales Teams, Vendor Specialists, Marketing, OperationsExternalStrategic and Core Vendors, Distributors, Marketplace PartnersQUALIFICATIONS, EXPERIENCE, & SKILLS: (DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)Educational Qualifications:ESSENTIAL OR DESIRABLEProfessional QualificationsESSENTIAL OR DESIRABLEYears of ExperienceESSENTIAL OR DESIRABLEOther RequirementsESSENTIAL OR DESIRABLECORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE)(INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)Strong organisational skills with excellent attention to detailExperience working with CRM systems and structured governance processesAbility to analyse commercial data and provide actionable insightStrong communication skills with internal and external stakeholdersUnderstanding of vendor programmes, IT, software, or cloud environments (desirable)MEASURES & GOALS(HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS)OBJECTIVEMEASUREFREQUENCYEffective governance and execution of deal registrationsImproved deal registration approval and win ratesAccurate tracking and reporting of vendor rebatesHigh-quality insight supporting Vendor Alliances strategyPositive feedback from Vendor Alliances Managers and vendorsJobFamilyEmployeeJobFunctionOps-SalesPayTypeSalary