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For Companies At a Glance
- Tasks: Provide top-notch IT support and assist colleagues with their tech issues.
- Company: Bytes is a leading IT solutions provider, dedicated to innovation and employee growth.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work culture.
- Why this job: Join a collaborative team where your skills will shine and make a real impact.
- Qualifications: Basic IT knowledge, customer service skills, and a passion for technology are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 28800 - 42000 £ per year.
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
Your Future Starts Here
PURPOSE OF JOB:
As a Technical Service Desk Engineer, you will provide high-quality support and be a point of escalation for the Bytes Software Services functions and its staff. You will deliver essential business support for all users, both on-site and at remote locations, with minimal disruption to their working environment, while improving users' IT experience and Bytes Software Services Systems. Additionally, you will support and coach newer team members, contributing to the overall success of the team and service delivery.
KEY RESPONSIBILITIES:
- Be a friendly and supportive point of contact for all Bytes colleagues seeking support.
- Support users through logging Service Requests via the Customer Portal or navigating ‘self-help’ information via SharePoint sites.
- Log and triage all incident tickets, capturing detailed information to support investigations.
- Use the online service desk to handle support calls.
- Document processes and reference guides.
- Support wider IT teams in the delivery of projects where applicable.
- Use SCCM, Azure, Cloud Services, VMWare, NetApp, and SQL applications.
- Provide a professional and high-quality interface between systems support and its customers, ensuring customers feel assured they will be helped.
- Have good knowledge of FreshService and its configuration features.
- Be a strong and demonstrable supportive team player.
- Provide support on projects and changes across the wider IT team.
- Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM).
- Understand and work with Windows Server environments.
- Maintain systems support information and documentation for both end users and within the team.
- Provide support and cover to the Service Desk Team Lead.
Essential Knowledge:
- Operating Systems – Windows 10, Windows 2012/ 2016
- Client Applications – Microsoft Office, Microsoft Teams
- Hardware – First Level PC maintenance (replacing memory, hard disks, graphics cards)
- Certifications such as CompTIA A+, Network+, or ITIL.
- Experience with service desk software and remote support tools.
- Knowledge of cloud services and virtualisation technologies.
Additional Knowledge:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in a technical support or service desk role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with network troubleshooting and basic network concepts.
- Experience with specific software such as Microsoft Office Suite, Active Directory, and remote support tools.
- Excellent problem-solving and communication skills.
- Positive attitude towards problem-solving and learning new technologies.
- Adaptable and flexible in an ever-evolving environment.
- Customer-focused and driven to resolve incidents and requests accurately and promptly.
- Ability to work independently and as part of a team.
Qualities:
- Articulate, literate, presentable, customer facing & technically astute.
- Self-motivated enthusiastic and willing to learn.
- Punctuality & good time keeping are essential.
- Team Player
- Commercial Awareness
Working Hours:
The EUC support team covers business hours from 08:00 to 17:30, Monday to Friday.
Diversity and Inclusion: At Bytes Technology Group, we believe that diversity and inclusion are key to fostering innovation and creativity. We are committed to creating a workplace where everyone feels valued and respected, regardless of their background, identity, or beliefs. We encourage applications from all qualified candidates and are dedicated to providing equal opportunities for all employees.
Company Culture: At Bytes Technology Group, we live by our motto, \”Grow great people.\” We believe in investing in our colleagues and supporting their individual career journeys. Our culture is built on continuous learning, collaboration, and the personal and professional growth of our team members.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
Contact Detail:
Bytes Software Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM, Azure, and VMWare. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. Bytes values a friendly and supportive approach, so be ready to discuss your experiences.
✨Tip Number 3
Research Bytes Technology Group's company culture and values. Understanding their commitment to diversity, inclusion, and employee growth can help you align your responses during interviews and demonstrate that you're a good fit.
✨Tip Number 4
Prepare to discuss your adaptability and willingness to learn new technologies. The role requires flexibility in an evolving environment, so having examples of how you've adapted in previous roles will be beneficial.
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Desk Technician role. Emphasise your technical support experience, familiarity with operating systems, and any certifications like CompTIA A+ or ITIL.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position at Bytes. Mention specific examples of how you've provided excellent customer support in previous roles and how you can contribute to their culture of innovation and collaboration.
Highlight Technical Skills: In your application, clearly list your technical skills, such as experience with service desk software, cloud services, and virtualisation technologies. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Soft Skills: Bytes values qualities like being articulate, customer-focused, and a team player. Make sure to include examples in your application that illustrate your problem-solving abilities and adaptability in a fast-paced environment.
How to prepare for a job interview at Bytes Software Services
✨Know Your Technical Stuff
Make sure you're well-versed in the essential knowledge required for the role, such as Windows operating systems, Microsoft Office applications, and basic hardware maintenance. Brush up on your understanding of service desk software and remote support tools, as these will likely come up during the interview.
✨Show Your Customer Service Skills
As a Service Desk Technician, you'll be the friendly face of IT support. Be prepared to discuss how you've handled customer interactions in the past, especially challenging situations. Highlight your problem-solving skills and your ability to remain calm under pressure.
✨Demonstrate Team Spirit
Bytes values collaboration and teamwork, so be ready to share examples of how you've worked effectively within a team. Discuss any experiences where you supported or coached colleagues, as this aligns with the company's culture of nurturing talent.
✨Emphasise Your Adaptability
The tech world is always changing, and Bytes is looking for someone who can keep up. Talk about your willingness to learn new technologies and adapt to evolving environments. Share specific instances where you've successfully navigated change in your previous roles.
