At a Glance
- Tasks: Design and manage hybrid Microsoft 365 environments for diverse clients, ensuring seamless integration and support.
- Company: Bytes, a leading IT solutions provider with a culture of innovation and collaboration.
- Benefits: Competitive salary, continuous training, and a supportive work environment focused on employee wellbeing.
- Other info: Dynamic role with opportunities for career advancement and professional development.
- Why this job: Join a growing team and make a real impact in digital transformation for various clients.
- Qualifications: 6+ years in technical support, strong Microsoft 365 knowledge, and excellent communication skills.
The predicted salary is between 48000 - 72000 £ per year.
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
PURPOSE OF JOB:
We are seeking a highly skilled Senior Microsoft M365 Hybrid Engineer to join our team, delivering exceptional hybrid cloud solutions to a diverse client base. This role focuses on designing, implementing, and supporting hybrid Microsoft 365 environments that integrate on-premises infrastructure with M365 cloud services across multiple client tenants. The ideal candidate will provide advanced technical support, resolve complex hybrid issues, and ensure secure, scalable, and high-performing solutions tailored to each client’s needs. As part of Bytes’ expanding division, following another year of significant growth, this role is critical to delivering client-centric hybrid M365 solutions. You will work closely with clients, providing technical expertise and fostering long-term relationships to support their digital transformation. The role demands a collaborative approach, working with internal teams and third-party vendors to ensure seamless service delivery and client satisfaction. Success in this role hinges on exceptional communication, technical leadership, and a proactive commitment to service excellence in a fast-paced environment.
KEY RESPONSIBILITIES:
- Design, deploy, and manage hybrid Microsoft 365 environments for multiple clients, integrating on-premises infrastructure (e.g., Active Directory, Exchange Server) with M365 services (e.g., Exchange Online, Azure AD).
- Provide 3rd line support for complex hybrid M365 issues escalated from 1st and 2nd line support teams, ensuring rapid resolution to meet client SLAs.
- Configure and maintain hybrid connectivity solutions, such as Azure AD Connect, to ensure seamless identity synchronization and access management across client tenants.
- Lead client migrations from on-premises systems to hybrid or fully cloud-based M365 environments, ensuring minimal downtime and data integrity.
- Monitor and optimize the performance, security, and compliance of hybrid M365 deployments for multiple clients, implementing data loss prevention (DLP) and security policies tailored to client requirements.
- Utilize Microsoft Partner Center and Lighthouse to manage multi-tenant environments, ensuring efficient client onboarding, licensing, and service delivery.
- Develop and maintain client-specific documentation for hybrid configurations, incident resolutions, and standard operating procedures.
- Automate repetitive tasks using PowerShell scripting to streamline management of hybrid M365 environments across multiple tenants.
- Stay current with Microsoft 365 and Azure hybrid updates, advising clients on new features and best practices to enhance their hybrid deployments.
- Provide technical guidance and training to clients and internal teams on hybrid M365 governance, security, and optimization strategies.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
- 6+ years of experience in a technical support or engineering role within an environment, focusing on Microsoft 365 and hybrid cloud solutions.
- In-depth knowledge of hybrid Microsoft 365 configurations, including Azure AD Connect, Exchange Hybrid, and SharePoint Hybrid, in a multi-tenant setting.
- Strong experience with on-premises infrastructure, including Active Directory, Exchange Server, and Windows Server, integrated with M365 services.
- Expertise in Microsoft 365 administration and troubleshooting in context, managing multiple client tenants.
- Proficiency in PowerShell scripting for automation and management of hybrid M365 environments across multiple clients.
- Experience with Microsoft 365 security and compliance features, including Entra ID, DLP, and multi-factor authentication, in hybrid and multi-tenant environments.
- Strong knowledge of Microsoft Partner Center and Lighthouse for managing multi-tenant M365 deployments and licensing.
- Experience with client-facing communication, delivering technical solutions and training to diverse client stakeholders.
- Familiarity with virtualization technologies such as Hyper-V or VMware for on-premises infrastructure in client environments.
- Knowledge of Microsoft Endpoint Manager (Intune) for device management in hybrid environments.
- Experience with Dynamics 365 integration with M365 in hybrid scenarios for clients.
- Understanding of Power Platform governance and administration in a multi-tenant context.
CORE COMPETENCIES & SKILLS:
- Expertise in designing and managing scalable hybrid M365 solutions for multiple clients, ensuring performance, security, and compliance.
- Strong problem-solving skills to address complex technical issues in hybrid, multi-tenant environments under tight client SLAs.
- Exceptional client-facing communication skills, capable of explaining technical concepts to non-technical stakeholders and building strong client relationships.
- Proactive and agile approach to managing multiple client environments, adapting to diverse client needs and priorities.
- Excellent organizational skills to juggle multiple client projects, support tickets, and deadlines while maintaining high service quality.
- Ability to work independently and collaboratively within a team, fostering a culture of knowledge sharing and continuous learning.
- Commitment to detailed client-specific documentation to ensure consistency and efficiency in service delivery across multiple tenants.
- Drive to automate recurring tasks and optimize processes to enhance service delivery and client satisfaction.
- Ability to provide technical leadership to junior team members and deliver training to clients on hybrid M365 solutions.
Senior Microsoft 365 Technical Engineer employer: Bytes Software Services
Bytes Software Services is an exceptional employer located in Leatherhead, offering a dynamic work environment that prioritises collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development and a culture that celebrates service excellence. Join us to be part of a team that values your contributions and empowers you to make meaningful changes in user experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Microsoft 365 Technical Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bytes Software Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bytes Software Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bytes Software Services!
✨Direct Apply to Bytes Software Services
Let's not forget to apply directly through the Bytes Software Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Microsoft 365 Technical Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bytes Software Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bytes Software Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bytes Software Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
