Senior Microsoft 365 Technical Engineer

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

PURPOSE OF JOB:

We are seeking a highly skilled Senior Microsoft M365 Hybrid Engineer to join our team, delivering exceptional hybrid cloud solutions to a diverse client base. This role focuses on designing, implementing, and supporting hybrid Microsoft 365 environments that integrate on-premises infrastructure with M365 cloud services across multiple client tenants. The ideal candidate will provide advanced technical support, resolve complex hybrid issues, and ensure secure, scalable, and high-performing solutions tailored to each client’s needs. As part of Bytes’ expanding division, following another year of significant growth, this role is critical to delivering client-centric hybrid M365 solutions. You will work closely with clients, providing technical expertise and fostering long-term relationships to support their digital transformation. The role demands a collaborative approach, working with internal teams and third-party vendors to ensure seamless service delivery and client satisfaction. Success in this role hinges on exceptional communication, technical leadership, and a proactive commitment to service excellence in a fast-paced environment.

KEY RESPONSIBILITIES:

• Design, deploy, and manage hybrid Microsoft 365 environments for multiple clients, integrating on-premises infrastructure (e.g., Active Directory, Exchange Server) with M365 services (e.g., Exchange Online, Azure AD).
• Provide 3rd line support for complex hybrid M365 issues escalated from 1st and 2nd line support teams, ensuring rapid resolution to meet client SLAs.
• Configure and maintain hybrid connectivity solutions, such as Azure AD Connect, to ensure seamless identity synchronization and access management across client tenants.
• Lead client migrations from on-premises systems to hybrid or fully cloud-based M365 environments, ensuring minimal downtime and data integrity.
• Monitor and optimize the performance, security, and compliance of hybrid M365 deployments for multiple clients, implementing data loss prevention (DLP) and security policies tailored to client requirements.
• Utilize Microsoft Partner Center and Lighthouse to manage multi-tenant environments, ensuring efficient client onboarding, licensing, and service delivery.
• Develop and maintain client-specific documentation for hybrid configurations, incident resolutions, and standard operating procedures.
• Automate repetitive tasks using PowerShell scripting to streamline management of hybrid M365 environments across multiple tenants.
• Stay current with Microsoft 365 and Azure hybrid updates, advising clients on new features and best practices to enhance their hybrid deployments.
• Provide technical guidance and training to clients and internal teams on hybrid M365 governance, security, and optimization strategies.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• 6+ years of experience in a technical support or engineering role within an environment, focusing on Microsoft 365 and hybrid cloud solutions.
• In-depth knowledge of hybrid Microsoft 365 configurations, including Azure AD Connect, Exchange Hybrid, and SharePoint Hybrid, in a multi-tenant setting.
• Strong experience with on-premises infrastructure, including Active Directory, Exchange Server, and Windows Server, integrated with M365 services.
• Expertise in Microsoft 365 administration and troubleshooting in context, managing multiple client tenants.
• Proficiency in PowerShell scripting for automation and management of hybrid M365 environments across multiple clients.
• Experience with Microsoft 365 security and compliance features, including Entra ID, DLP, and multi-factor authentication, in hybrid and multi-tenant environments.
• Strong knowledge of Microsoft Partner Center and Lighthouse for managing multi-tenant M365 deployments and licensing.
• Experience with client-facing communication, delivering technical solutions and training to diverse client stakeholders.
• Familiarity with virtualization technologies such as Hyper-V or VMware for on-premises infrastructure in client environments.
• Knowledge of Microsoft Endpoint Manager (Intune) for device management in hybrid environments.
• Experience with Dynamics 365 integration with M365 in hybrid scenarios for clients.
• Understanding of Power Platform governance and administration in a multi-tenant context.

CORE COMPETENCIES & SKILLS:

• Expertise in designing and managing scalable hybrid M365 solutions for multiple clients, ensuring performance, security, and compliance.
• Strong problem-solving skills to address complex technical issues in hybrid, multi-tenant environments under tight client SLAs.
• Exceptional client-facing communication skills, capable of explaining technical concepts to non-technical stakeholders and building strong client relationships.
• Proactive and agile approach to managing multiple client environments, adapting to diverse client needs and priorities.
• Excellent organizational skills to juggle multiple client projects, support tickets, and deadlines while maintaining high service quality.
• Ability to work independently and collaboratively within a team, fostering a culture of knowledge sharing and continuous learning.
• Commitment to detailed client-specific documentation to ensure consistency and efficiency in service delivery across multiple tenants.
• Drive to automate recurring tasks and optimize processes to enhance service delivery and client satisfaction.
• Ability to provide technical leadership to junior team members and deliver training to clients on hybrid M365 solutions.