Microsoft CSP Billing Specialist in Leatherhead

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

• Over 800 staff (plans to double in size over the next 5 years)
• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin.
• Winners of an array of industry awards
• Sunday Times Top 100 Best Places to Work
• Excellent training and career prospects offered
• Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
• Supporters of 85+ charities with strong commitment to diversity and sustainability

PURPOSE OF JOB:

To ensure that the billing operation runs efficiently and to time each month. To continually work with relevant teams to improve the process, resolve billing queries and related issues. To provide a high level of internal & external support to account teams/customers by working cohesively with our CSP Practice Head.

KEY RESPONSIBILITIES:

• Execute internal monthly billing processes thus ensuring invoices are distributed in a consistent and timely fashion
• CSP contract and on-boarding management ensuring delivery is smooth and accurate
• Download all Invoices and reconcile to billing data received including creating multiple Purchase orders
• Ensure all orders are processed accurately in line with operations procedures with correct tagging and GP allocation
• Reconcile Individual Amex Payment accounts & have full responsibility of timely payment
• Produce Excel Costing Sheet for each Customer (Direct & Aggregate) in GBP & USD
• Reconcile CSP Statement (paid directly) to ensure correct values are paid in relation to previous months billing including any disputes/anomalies
• Be the first point of contact for incoming CSP customer/internal queries & respond within our standard 4-hour SLA with the support of the CSP Practice Head
• Calculate and claim rebates via Cash Received and Credit Notes
• Cross reference details on Microsoft portal with those we hold internally to ensure accuracy
• Management of Customer Relationship Management System (Dynamics CRM) to ensure opportunities are logged and correct
• Assist CSP Practice Head with monthly forecasting and account mapping
• Net new deal logging with Microsoft for GP maximisation
• Track all Marketplace offers
• Collate and prepare data for customer QBR meetings

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

ESSENTIAL

Other Requirements

• Good understanding of IT (specifically software) and Business IT challenges
• Interest in acquiring further knowledge to help progression within the role
• Desire to assist in the growth of the team and CSP Business
• Knowledge of Cloud Services Provider (CSP).

DESIRABLE

ESSENTIAL

ESSENTIAL
DESIRABLE

• Organised individual with excellent time management
• Accuracy and attention to detail essential
• Copes well under pressure and can meet deadlines
• Excellent verbal and written communication with customer service/facing skills essential
• Self-motivated and able to take responsibility
• Intermediate-level skills in use of Microsoft Office suite applications